Purpose of Assignment

This MCIK Assignment aims to provide the opportunity for demonstrating how communications, knowledge and information can be developed and used to improve intra and inter organizational communication. It also covers how IT systems can be used as a management tool for collecting, storing, disseminating and providing access to knowledge and information.


Company X (An Organisation of your choice) is trying to improve their communications processes by making better use of their communication and information systems to enhance the overall organisational performance, Effective communications, information management, and information and intelligence sharing are critical aspects of enhancing organisational performance. This helps to increase overall productivity, profitability, employee motivation, and provide positive contribution to the value creation process.

Assume that you are employed by this Organisation as Communications Officer specialised in organisational communication, knowledge and information management. In your role as Communication Officer, you advise Senior Management on these subjects and you are also often called to assess and report on current systems as well as propose new strategies for improved effectiveness.

Learning Outcomes and assessment requirements

Learning Outcomes

Assessment requirements

To achieve each outcome a learner must demonstrate the ability to:                                                                              

LO 1

Understand how to assess information and knowledge needs.


1.1   Discuss the range of decisions to be taken.

1.2   Examine the information and knowledge needed to ensure effective decision taking.

1.3 Assess internal and external sources of information and understanding.

1.4   Justify recommendations for improvement.

LO 2

Be able to create strategies to increase personal networking to widen involvement in the decision making process.


2.1   Identify stakeholders for a decision making process.

2.2   Make contact with those identified and develop business relationships.

2.3   Involve those identified in decision making as appropriate.

2.4   Design strategies for improvement.

LO 3

Be able to develop communication processes.


3.1   Report on existing processes of communication in an organisation.

3.2   Design ways to improve appropriateness.

3.3   Implement improvements to ensure greater integration of systems of communication in that organisation.

3.4   Create a personal plan to improve own communication skills.

LO 4

Be able to improve systems relating to information and knowledge.


4.1   Report on existing approaches to the collection, formatting, storage, disseminating information and knowledge.

4.2   Carry out appropriate changes to improve the collection, formatting, storage, disseminating information and knowledge.

4.3   Implement a strategy to improve access to systems of information and knowledge to others as appropriate.







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