Advanced project management Case study - Hilti Group

Course: MSc Management with Project Management

Advanced Project Management

Project selection and portfolio management

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Sales report of Hilti group should be maintained through new and effective IT software, due to this factor Hilti group transform their business towards salesforce. This new software is involved in maintaining organizational development off Hilti group. Customer relationship management is also justified successfully with the involvement of high performing software. SAP was used by the Hilti group to maintain their sales; however, this group is trying to migrate their business towards Salesforce. Involvement off this software can justify success ratio o Hilti group. (Andersson et al. 2021).

Almost 30,000 employees are present in this group, as well as Hilti group can spread their business towards 120 countries. Hilti group can play a crucial role in maintaining faster development of construction site, system solution and faster software solution are also maintained by this group. Providing quality and innovation in maintaining strong customer relationships is an authentic aspect. With the help of a few effective resources, it is also noticed that 250000 individual customer contract is also noticed every day in this group. Wirnsperger and Moeller (2021) stated that an effective Board of Directors is present in maintaining the corporate governance of Hilti Group. The corporate governance of this organization can play a crucial role in managing a business successfully.

The main strategic object of this company is to maintain sustainable value creation with the help of proper marketing leadership and differentiation. Direct sale of Hilti group's portfolio is maintained successfully with the involvement of market share and differentiation. Hilti Group is trying to maintain a few effective aspects such as world-class systems, products, software and services. On the other hand, maintaining customers, employees and partners successfully are treated as an effective strategic goal of this organization. This factor can play a crucial role in maintaining the operational efficiency of Hilti Group. The development of IT is treated as an effective aspect of this organization. Hilti Group can play a crucial role in maintaining the implementation of Salesforce CRM software that can play a crucial role in maintaining operational excellence (Engbers et al. 2021).

On the other hand, maintaining an effective construction tool with the involvement of skilled employees is treated as an effective screening module of this organization. The screening module can play a crucial role in maintaining the production development of the Hilti Group. The capacity of this organization is maintained successfully with the involvement of this screening module. Enabling the software solution of the Hilti group can play a crucial role in reducing the problems of this group. Maintaining brand position and manufacturing qualities are also maintained successfully with the help of Hilti's screening module. Proper and effective project selection is also important for Hilti Group. Analytical hierarchy is also used in this group to maintain operational efficiency. Key of success is also maintained successfully with the involvement of this analytical hierarchy. Risk management of the Hilti group is maintained with the involvement of an analytical hierarchy (Jokinen 2020).

Corporate development of this organization is maintained through analytical hierarchy, which directly has an impact on development strategic review of the workshop is maintained successfully with the help of this project selection tool. Additional compensation should be analyzed with the help of by project selection tool, analytical hierarchy is unable to maintain this aspect. The effect of vibration should be reduced with the help of proper and effective project selection. As per Osterrieder (2021), the risk of dysfunction and failure are maintained with the help of proper project selection, which directly has an impact on the operational function of the Hilti Group.

The project manager of Hilti Group can play a crucial role in maintaining the selection of a Project Management portfolio, which can maintain the growth and development of this organization. the potential return on undertaking a project is analysed successfully with the involvement of a high-performing project management portfolio. Adopting Project Management Portfolio can justify organizational benefit of Hilti group. With the help of the project management portfolio executive of organizations can learn about the activity of the project manager. On the other hand, PPM help project managers to learn about the accessibility of team members. team members can improve communication with the team leader through Project Management Portfolio. PPM can maintain reliant feedback for stakeholders. Three effective aspects of the Hilti group are maintained bymanagement portfolio such as plan, monitor & control and authorize. Aligning process group is also analyzed successfully with the help of a project management portfolio. Strategic goals and current operational rules are also maintained with the help of a project management portfolio (Nguyen et al. 2018).

Few effective steps are present in this Project Management Portfolio such as determining business objectives, Collecting and researching information on potential projects, Validation of portfolio and initiation of project, Narrowing down the list and selecting the best projects, and managing and monitoring the portfolio. figure 2 can provide information about all steps of Project Portfolio Management. Nicholas and Steyn (2020) stated that PPM can maintain particular regulatory requirement of Hilti group. PPM strategy analyses ideas of team members and customer feedback.

The organizational context

Strategic objective of organization is justified through organizational development. Involvement of PPM is a key aspect that can evaluate business objective and organizational development. PPM implementation analyses few essential aspects such as allocation, prioritizing and scheduling of business objectives. In addition, strategic goal of organization is reviewed and renovate through organizational development. Adoption of portfolio management can evaluate successful strategic objective. Maintaining organizational commitment is important for this group, which should be analyzed with proper care. In this case budget and forecasting are defined as a key factors, PPM maintains their involvement. The project goal is also defined successfully with the help of the high-performing strategic objective of Hilti Group. The main and effective strategy of the Hilti group is to provide sustainable value creation with the involvement of high-performing market leadership and differentiation related aspects (Richardson and Jackson 2018).

Direct sale is a large aspect for Hilti group, revenue generation of this organization lies behind its development. Development of relative market share is also related with this aspect, involvement of Project Portfolio Management can control generation of market share of Hilti Group. Continuous innovation of Hilti Group is maintained successfully with the help of proper and effective strategic objectives. The strategic objective of Hilti Group can play a crucial role in maintaining the operational efficiency of this organization. The Board of directors of this organization is involved in maintaining corporate management successfully. According to Miskiewicz (2017), members of corporate management is also involved in maintaining the success ratio of this organization. On the other hand, it is also noticed that the participation of stakeholders is also justified with the help of the strategic objective of Hilti Group.

The strategic goal of this organization is analyzed successfully with the help of the high-performing TOWS matrix, which is treated as a modified version of SWOT analysis. Assessing and comparing the strategic objective of this study is also maintained properly with the involvement of a high-performing TOWS matrix (Dicle and Okan 2021). Along with this, it is also noticed that standard threat opportunities, weaknesses and strengths of the Hilti group are maintained with the help of this matrix. TOWS matrix is illustrated below
Threat: global and domestic competition is treated as an effective threat of Hilti Group. This factor directly has an impact on their production. Along with this implementation of new CRM software is also impacted by this problem. Improper brand identity is also treated as an effective problem that can decrease the authenticity of Hilti Group.

Opportunity: Hilti Group is trying to migrate their business towards Salesforce, which is treated as an effective CRM software. The development of the company's IT software can increase the efficiency of this organization, which is treated as an effective opportunity.

Weakness: improper sales and manufacturing directly have an impact on the development of the Hilti Group, which is treated as an effective weakness of this organization. The success ratio of this group is impacted poorly by this weakness (Preuss 2017).
Strength: main strength of the Hilti group is its developed IT software that can maintain sales, manufacturing and other factors. This organisatio9n transform its business from SAP to Salesforce IT software. On the other hand, huge geographical reach is also treated as an effective strength of this organization.

Proper and effective organizational structure to maintain growth and development of Hilti Group. The needs of the business are also maintained with the involvement of an effective organizational structure. Adoption of authentic organizational structure is determined factors in maintaining development of organizational structure. The likelihood of this project is also analyzed properly with the involvement of a high-performing organizational structure. Organizational structure can highlight all kinds of strengths and weakness o Hilti Group. Yasir and Majid (2017) stated that selection off accurate organizational structure able to show that development of certain goal and operational efficiency are important for Hilti group. performance of the organization is also justified properly with the help of an effective organizational structure. The flow of information is analyzed properly with the help of a high-performing organizational structure.

The main strategic objective of this organization is to migrate their business from SAP to Salesforce. The success ratio of this organization is analyzed with the help of IT software. Customer Relation Management is also analyzed properly with the help of this IT software. Rules, roles and responsibilities are maintained successfully with the involvement of a high-performing organizational structure. On the other hand, it is also noticed that functional organizational structure has been used in Hilti Group. The authenticity of this organization is maintained successfully with the involvement of functional organizational strategy. Along with this, it is also noticed that the centralized aspect of this organization is maintained properly with the involvement of a functional organizational structure (Wangui et al. 2021).

Decision flow Hilti group is maintained successfully with the involvement of a functional organizational structure. With the help of effective resources, it is easy to state that functional organization. Strategy is suitable for this organization. Mota (2020) stated that Employee's focus is also analyzed successfully with the involvement of high-performing organizational structure, the growth rate of the organization is analyzed properly with the help of functional organocation structure.

Implementation of functional organizational strategy can play a crucial role in maintaining `self-determination of Hilti Group. The size of the company can play a crucial role in maintaining the growth and development of Hilti Group. However, the interdepartmental communication of an organization is impacted poorly by Functional organizational structure. The success ratio of this project is also impacted poorly by this organizational structure. Along with this, the implementation of new IT software is also analyzed properly with the help of this organizational structure. In addition, the efficiency of the Board of Directors of this organization is maintained successfully with the involvement of a functional organizational structure (Saidmamatov et al. 2021).

Project governance
Project governance is one type of project-oriented system that directs the project strategically, holistically, ethically and in an entrepreneurial way. It is one type of oversight function that is aligned with the organization's governance model. The project governance framework helps the IT team and project managers in decision making, project structure and project process with the help of tools that help to manage the project (Joslin et al. 2019). In this study, two types of project governance framework have been discussed one is Corporate and project governance framework and the other is Project management governance framework.

Corporate and Project Management Governance
Corporate governance has several definitions but according to OECD (Organization for Economic C0-operation and Development) corporate governance is one type of set of relations between the companies management, its shareholders and its board and it includes a structure that helps the organization to achieve its aims and objectives through their projects. The corporate governance framework includes mainly 7 factors that are given below:

• Accountability
• Roles and Responsibility
• Transparency and Disclosure
• Risk management
• Decision Making
• Performance and effectiveness
• Ethics

Governance is mainly applied in programs, projects and portfolios that exist between the corporate organizations. In this study, HILTI group is a multinational IT company that modernizes its IT infrastructure and change its marketing software from SAP to Salesforce. According to Müller et al. (2019), in organizations governance can be applied to the projects, portfolio, and processes of the organization. The corporate project governance framework mainly works through three levels. In the first level, the boards of directors share their interests and an idea on the selected project such as ensuring projects sponsorship as well as establishing coordination between the project management team and the organization's senior executive body. The second level includes the definition of the project and programs and also prioritizes the resource allocations for the project. Along with this in this level project management competencies also developed and along with project support offices and project management offices implemented. The third level of this framework includes structures, principles and process that should be applied to the selected approach (Makhmudov et al. 2020). This level also regulates and defines the responsibilities, decision level, regulate rules and management boundaries. It can be said that this level is the important phase of the corporate governance framework and this framework is mainly used in corporate sectors.

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Project Management Governance Framework
The project management governance framework differs from organization to organization and it does not have any particular definition. Ul Musawir (2017), stated that the project management governance framework is a mix of corporate governance and projects presented on the organization. Every organization defines their governance framework according to the culture and proposals of its organization. The project management governance framework includes mainly 6 factors that are described below:
Decision-making process and level
Roles and Responsibilities
Methodologies
Communication Process
Competences
Controlling Process

The project management governance framework helps to continue to improve the project process and make an analysis of project management matrices throughout the project cycle. This governance framework also follows three phases that help the organization put more focus and analyze the risk on their projects.

In the first phase, the organization defines "what can be done" and develops its project management methodology. Along with this, the organization provides training for their employees, team leaders and project managers for the upcoming project. The second phase includes "What should be done" it defines what needs the project managers to fulfil the requirements of the project and what methodology will be suitable for the given project (Derakhshan et al. 2019). In this phase also identification of project management process and project sponsorship has been chosen that plays an important role for the project. The third phase includes "What is done" and it defines how project management is performed in compliance with organizational policies and methodologies. In this phase organization also made revisions on their project that what is being done and mentor program address and approaches of the project managers as well as their communication and teamwork in the work.

By analysing two project governance frameworks it can be said that corporate project governance has a more advantageous rater than project management governance framework. According to Cunningham et al. (2019), for this study corporate project governance framework will be beneficial because in this framework processes are done step to step that helps to prevent the risk of the project. Another reason behind the selection of this framework is it includes an ethics section that helps to maintain the reputation of the organization and it is not present in the project management governance framework. Corporate project management governance framework will help HILTI group to modernize their IT infrastructure as well as in shifting of software from SAP to Salesforce.

Leadership
Role of Project Leader

The project leader plays an important role in the software updating of the organization as well as gathering information from one software to software. In this study, the HITLI group use Sap software for their business process and the decision taken by the management that they will shift their business process from SAP to Salesforce CRM software. The transferring of software will not become successful without the intervention of the project managers (Aronson 2018). The reason behind that project leaders is responsible for maintaining, designing and installation of the software. They understand the system well and they are capable of transferring business software from SAP to Salesforce. Project leaders perform several responsibilities during the software transformation process are described below:

Maintaining Networking of the Software: In networking management the project leaders have an effective role they can handle, routing, switching and firewall connect with Salesforce software. Providing security to the software is an important role of project leaders it will help to run the software without any outside interruptions. Although every business organization follows different security methods and firewall systems however for Salesforce CRM system requires an effective firewall system (Sutton et al. 2019).

Maintain Servers: Before the transformation of business software the project leaders storage all data from the previous software and makes a backup option to restore the information in the new software. The project leader may use virtual or physical servers and disaster recovery to prevent any types of data loss.

Vendor Management: The project leader is also responsible for managing the external vendors of software to implement it successfully in the organization. The project leader also plays an important role in establishing a strong partnership with vendors and setting clear expectations from the new software.

Controlling Standards and Procedure: The most important role and responsibility of project leaders are ensuring standards and procedure of shifting software operation. It includes writing, establishing and distributing governance across the organization (Laufer et al. 218). From shifting one business software to another business software is quite complex and they may happen human error. The project's leaders are also responsible to mitigate any types of errors as well as providing solutions to any complex situation.

Developing Strategy: Strategy plays an important role to implement any operation successfully. Changing business software operation also requires a specific strategy such as from where to start, how to perform as well as how to implement the software. All these operations require an effective strategy and project leaders are responsible for that. Project leaders are using their knowledge and experience to make a proper strategy for the organization as well as helps to implement operations successfully.

Monitoring and Reporting: Monitoring and reporting is also an important role of project leaders. Monitoring the transferring business software operation and its daily basis outcomes reporting to the company owners is also a duty of project leaders (Pace 219). Along with this regular communication with the project team as well as ensuring the right path of the operation is also performed by the project leader. That put a large impact on the successful implementation of the operation. In transferring business software operation monitoring and reporting become more important otherwise it will put a large impact on the business of the organization.

Recommendations
However, project leaders are very efficient and effective in their skills and their duties but some guidelines and recommendations can make them more efficient and effective. According to Wozniak (2021), many project leaders has failed to analyze their project details efficiently and it makes disturbances between the team and the project leaders. Analyzing the requirement of the project efficiently will help project leaders to implement the project more effectively. In this study for given scenery, it has become more important. Regular communication with the team helps to make a strong relationship between the team and the leader and it will put a large impact on the work performance of the employees. Efficient work by the employees is very important for the given scenario any type of fault in work can hamper the business of HILTI. Project leaders should become more efficient in using their management tools and it will help the organization in the reduction of time and cost of the operation. Effective use of management tool not only help the organization also helps employees to perform their role more accurately.

Listening to the problems of the employees is a symbol of a good project leader. Rasnacis and Berzisa (2017), stated that many project leaders have failed to do that and it destroys the work culture of the organization. Listening to employees will help the project leader to identify their issues in the workplace as well as enable them to provide solutions to the arising problems. During changing business software different types of software complications will arise and it can be solved when the project leaders are ready to listen to the voice of the employees. It will enhance the success rate of software transformation as well as also helps in achieving the goals and targets of the business organization. These recommendations will help a project leader to become more effective and efficient as well as implement any operation successfully for the respective organization.

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Advanced planning and schedule

Project Management Methodology

Project management methodology determines the road map of the project by including all the required steps that are necessary to deliver the project successfully. The project methodology is one type of technique that includes process guidelines, governance structure, test activities as well as deliverables (Lensges et al. 2018). There are different types of project management methodologies that are described below:

• Agile Project Management
• Waterfall Methodology
• Kanban Methodology
• Scrum Methodology
• PRINCE2 Methodology
• Critical Chain Project Management (CCPM)

In this study Waterfall Methodology and Agile Methodology has been selected for analyzing their advantages and disadvantages and both are suitable for the given scenario. However, which is the better methodology between them and which suits more to the scenario can be determined after the analysis of these two methodologies.

Waterfall Methodology
Waterfall methodology is also known as traditional methodology and it is sequential and linear. This methodology is made up of some static phases and these phases are executed one after another in a specific order.

Waterfall methodology includes five components as Requirements, Design, Implement, Control and Closure. In the requirement phase projects requirement has been analyzed and in the design phase, a detailed plan is developed to accomplish the project and business goals. According to Chauhan et al. (2017), in the implementation phase, the project plan and its baselines are measured to track the progress of the project and in the control phase project plans and performances are checked and fix the problems that are raised in the project work. The last phase is closure and, in this phase, project accomplishments are shared with clients and get their final approval to close the product.

Advantages
Low chance of information and Data Loss.
Extensive Documentation.
This model includes minimum client input.
Defines client expectations clearly.
Easy to measure and understand.
Disadvantages
In this model, changes are very difficult and expensive
It has a higher chance of a deadline gap.
In requirements, there is no room for error (Abdelghany et al. 2019).
Hard to find the issues of the project as well as prevent problems.
QA becomes irrelevant in this model.

Agile Methodology
Agile methodology is a people-centric and iterative approach used in project management to focus on responding to changes of detailed planning. Agile methodology provides several advantages in the project by breaking down the project cycle into smaller segments and enables the project managers to make changes in later phases also (Abdelghany et al. 2019). This methodology works through following key principles and key values that are defined in the agile manifesto.

According to Hayat et al. (2019), Agile methodology works through key principles such as maintaining customer satisfaction in software delivery, accepting of changes in later phases of the project, providing software delivery at a given deadline. Along with this, ensuring stakeholder collaboration, face to face conversion, measuring of process and tracking of performances and many more.

Advantages
This model includes low cost.
Provides specific room for experiments.
It detects issues faster.
Provides flexibility of changes.
Helps to deliver project timely.

Disadvantages
This method is not used for every project because it has more flexibility that creates problems many times.
It does not provide much importance to documentation.
For new team members, it becomes difficult to work in this model.

This methodology includes the number of cycles and many times creates problems in measuring the performance (Baham et al. 2017).
This methodology includes many iterations and revisions that are time-consuming.

By analyzing these two projects management methodology it can be said that for the given scenario and HITLI group Agile methodology will be beneficial. The reason behind the selection of this methodology is it helps in delivering the project in a timely and it iteration phase will help to identify the project risk efficiently step by step. Another important reason for the selection of this methodology is it provides more flexibility than the waterfall methodology and it also accepts changes after the completion of the project. Along with this making changes in this model is very easy compared to waterfall methods and it also provides experiment space that is not present in the waterfall method (ur Rehman et al. 2018). This methodology will help the HITLI group more efficiently in transferring their IT software by accepting the changes requirements of the work.

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Managing and leading change

Involvement of change management is an important criterion for development off Hilti Group's productivity, success percentage of this company is ensured through this change management. Accurate selection of change management is key determinants of organizational development, as well as smart choice of organization is also considered by this aspect. The authenticity of organizational structure is maintained successfully with the involvement of high-performing change management. Evolution and facilitation of organizational objectives are maintained successfully with the help of change management of the organization. The new responsibility of the organization is analyzed properly and justification of this responsibility are analyzed by organizational change of management (Neumann et al. 2018).

Internal working environment is important for organizational development, this aspect is ,ensured by implementing change management aspect. The working process and efficiency of teamwork are analyzed successfully with the involvement of high-performing change management. Project level and business objectives are analyzed successfully with the involvement of high-performing change management. Overseeing and facilitation of change can increase the authenticity of the Hilti Group. Along with this, change management can play a crucial role in maintaining the implementation of new and effective technology. Introduction Salesforce IT software is maintained successfully through effective change management. The technological advancement of the Hilti group with the development of the strategic objective and productivity of this organization. The working process is developed successfully with the involvement of a high-performing change management approach (Marshall 2019).

Working environment and motivation of employees should be maintained by implementing leadership change. This aspect is also important for transformation of business from SAP to salesforce. Practical change and development of organization are maintained properly with the involvement of leading change. On the other hand, it is also noticed that the resiliency and capacity of the organization are maintained by leading change. Few effective aspects of the Hilti group are maintained with the involvement of leading change such as stability, communicating with clarity and setting a proper expectation. The success ratio of this group is maintained successfully with the involvement of leading change. Long-term success is analyzed properly with the involvement of effective leading changes. Junkoon (2017) stated that the transformation of the Hilti group from SAP to Salesforce is analyzed with the involvement of leading change. The mindset and behaviour of leaders analyzed by leading changes. The objective and outcome of the organization are analyzed properly with the help of proper and effective leading changes. Leading Change can create new forms of organizational development through self-assessment of leaders. A practical framework and core concepts are used increasingly to collect information about self-reflection and the discovery of a new aspect of the Hilti Group.

Conclusion

Based on this study, it is easy to state that the success ratio of Hilti Group is maintained properly with the involvement of a high-performing organizational context. Hilti Group is trying to transform their business from SAP to Salesforce that can increase the efficiency of this organization. The practical framework and core concepts of Hilti Group are maintained with the involvement of this IT software. This study conclude that implementing Salesforce is treated as an effective step for digital marketing. Along with this, the effectiveness of the Project Management Portfolio is an effective aspect of the Hilti Group, which is also concluded in this study.

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