Qualification - Higher National Diploma in Business (RQF)

Unit Name - Management and Operations

Unit Level - Level 5

Unit Number - Unit 4

Assignment Title - Leadership, Management and Operation Concepts

Learning Outcome 1: Differentiate between the role of a leader and the function of a manager.

Learning Outcome 2: Apply the role of a leader and the function of a manager in given contexts.

Learning Outcome 3: Demonstrate an appreciation of the role leaders and managers play in the operations function of an organisation.

Learning Outcome 4: Demonstrate an understanding of the relationship between leadership and management in a contemporary business environment.

Keep Calm And Acquire Our Unit 4 Management and Operations - Higher National Diploma in Business (RQF) Assignment Help!!

Assignment Brief:

You are the Human Resource Manager for [an organisation of your choice] and have been asked by the CEO to investigate the impact of leaders and managers on the operations of this ever-growing company.

You will need to produce a report for the senior leadership team that includes the following:

1. An introduction to the organisation and management structure.

Introduction on organization and management structure

The organization was chosen for introspection and a detailed discussion is that of Apple INC. This company maintains one of the strongest business footholds in terms of electronic business. It caters to the electronic-based product needs of consumers. It maintains an effective hierarchical organizational form of structure.However, many researchers feel that the company somewhat has a weak functional matrix due to its divisional characteristics. It somewhat follows the traditional structural means. The company specializes in the manufacturing and development of electronic products by making the best use of iOS and Mac OS applications (Anbu, 2019).It can be said that Apple INC's corporate structure or management structure has several positive sides as well as negative sides. One positive side is that there is an efficient corporate control strongly enhanced by the chief executive officer or leader of the organization, be it Steve Jobs to Tim cook at present for the organization. It has been able to stand as efficient leaders from time to time, have been able to check about structural means and implement a required essential from time to time. However, there are negative means for the organization. It does not have effective organizational flexibility. For example, it focuses mostly upon expanding its business into target markets where Apple products may be successful. This implies limited organizational flexibility and it needs to be changed or revised. Apple INC management has to understand about referring to other companies for entering into other markets so that it can effectively establish its business. Certain changes are being made towards innovation empowerment and in considering other market needs. However, there is a lot that needs to be done to improveorganizationalflexibility (Kao, 2018).Apple INC is known for its efficient strategic management decisions that the chief executive leader of the organization ie Tim Cook and earlier Steve Jobs had been taking. The company has considered collaborating with different aspects like that of software teams as well as hardware teams, services to ensure a better economy, better organizational structure, more flexibility, and other means. This has somewhat helped the organization and its services to improve. However, it has a weak functional matrix. Apple INC even resembles certain conditions of management whereby there is a scope of limited authority of other team members in the organization solely because of the leader who supervises most of the activities. Even though Apple INC leaders have always been cooperative in discussing and working with the subordinate team members within the organization however there is a lot to improve (Ceil, 2018).

2. Definition and roles of both managers and leaders, highlighting the differences between management and leadership.

Definition and role of managers and leaders, and differences in management and leadership

The role of a leader or a manager is to look after the organizational needs of that particular organization, to promote health and safety within the organization, and work full of self-efforts, work to seek collective goals. In some cases,the role of a leader is different from that of a manager.The main means is that a leader strongly intends to have other subordinate members by their side and they want to work by bringing collective efforts. However, managers solely believe in making the subordinate employees work for them and not with them. The main intention of leaders is to make the followers follow their work processes and discuss and work as a team. The main means of a manager is to train the subordinate employees so that they look up to him and can work upon such processes and principles (Simic, 2020). At certain times, a business needs to have an individual who culminates the characteristics of a leader as well as a manager so that the organization can reach closer to achieving organizational goals. Leaders help to make the subordinate employees understand their missions, visions, and goals and on the other hand, the main work of a manager is to administer all works related, all project-related issues for other employees or stakeholders who are part of that organization (Kim, 2020).Leaders characterize several essential characteristics.The first means is that of possessing honesty and integrity. This helps other subordinate employees to understand how the leader works and they start to believe in him, trust in him, and work in similar principles.The second means to fulfill missions, visions, and organizational objectives. In this means, the leader helps in team development as well as a team charter, redirects other subordinate employees towards the collective effort so that they can meet the needs of the organization, inspire them and motivate them from time to time. The leader also must be able to face challenges with fewer efforts and also help his other members to deal with issues positively, without getting scared. He needs to possess several skills like decision-making skills, team-building skills, analytical skills, communication skills, and other means by which he can go through all the problems that the organization may face. These are somewhat similar to what the strong managers possess.It is also their role to look forward to the mission, visions, and goals of the organization.Managers are strongly aligned to execute some particular strategy by making the best use of strategic vision. Most of the time, managers are seen to formulate the roadmap by which they can help the team members understand what they should work. Managers are known to put in the first review of resources available within the organization, check for any possibility of an event, check how far other employees are working. Managers even are responsible for process management, the establishment of work rules, processes, standards, and certain operating procedures within the organization. In addition to this, managers are people to focus on whether on people's needs and what they are looking up to. Even though leaders and managers act differently, their common basis of similarity is that they both look upon the needs of the organization and fulfill them in many ways. Managers try to provide the best services to the organization by training other employees while leaders are "people's people" and want to work by taking other subordinate employees with them. The leaders in this organization understoodabout some of the drawback areas. For example earlier people had been complaining about limited markets where apple INC was active and higher costs on per unit basis. Also they did not take any initiative to bind more number of customers and considered about elite customers only. At a later stage, Apple UNC management changed itself to look into these areas.

Need Help With BTEC Assignments? Get BTEC Assignment Help Service By Miracleskills.Com

3. The different roles of management and leadership in application to different organisational situations, supported by theories and concepts.

Different roles of management and leadership based on organizational situations, theories, and concepts

Leaders have to perform several roles within the organization like that of maintaining strategic roles, maintaining effective communication skills with all the subordinate employees. He needs to be innovative from time to time and be able to find out new ways that can help the organization and its products or services to survive. They need to have coaching skills and delegating skills which can help other employees within the organization. He has to adapt to different situations and also possess networking skills with others. On the other hand, the chief role that a manager needs to have been monitoring other employees on whether the organizational processes need any legal binding, technological up-gradation, or other means. The manager also must disseminate information for the organization, check for production factors, and even act as a spokesperson to transmit the information as well as carry out meetings with other stakeholders as and when required. He is the sole person to represent the company and therefore he should be able to work by the mission, vision, and goals of the organization. Many managerseven possess leadership skills and can motivate subordinate members towards performance goals. He should also be able to make decisions as a successful entrepreneur, by looking up to opportunities, changes, and challenges (Perry, 2016). He should be able to identify crises and also help in resource allocation or reallocation, negotiations, and other means required. There are several concepts as well as theories relating to management as well as leadership both of which are essential parameters for the success of an organization.There are several concepts as well as theories on management and leadership. One Management Theory is that of scientific management theory. In other cases, theories like that of systems management theory, contingency management theory, X and Y theory, and other means are also popular. For example, the contingency management theory states that a leader should always be quick to understand the immediate needs of the organization. Their main means are concerning the major variables, size of the organization, technology been employed, and the leadership styles of the particular leader(Jabbar and Hussein, 2017).

4. How theories such as ‘chaos theory' and ‘management by objectives' apply to the organisation and how these have supported growth and sustainable performance.

Discussion on chaos theory, management by objectives, and others for growth and sustainable performance

There are several theories like Chaos Theory or Management by objectives theory which concern about strategic management growth and sustainable performance for the organization. The chaos theory is an interdisciplinary theory that looks into certain complex systems within the organization and is associated in terms of interconnectedness, similarity, and other factors. On the other hand, Management by objective is a strategic management model that aligns the performance of the particular organization ie Apple INC in this case, concerning the objective that has been considered by the leaders and employees of the particular organization. By applying either of these theories, Apple INC can understand immediate actions and be able to meet up with complex challenges using similarities and underlying patterns and also be able to work based on short term and long term objectives (Heracleous and Papachroni, 2016).Chaos theory is an essential part of every organization.The main means of a leader or manager is to check whether there is an initial condition that can disrupt normal situations and can bring chaotic behavior within any particular individual. Based on this, several factors are checked to bring peace and welfare within the normal working conditions for the staff working within an organization like Apple INC in this case.

5. Conclusions on how managers and leaders have made an impact on the organisation and recommendations for future improvements.

Conclusion about leader and manager impact upon organization and recommendation for future improvement

Management and leadership are two of the essential value that is important for any organization like that of Apple INC in this case. These two factors meet the needs of fulfilling the overall performance of the organization. Firstly it would be able to check across the rebuilding of core competency areas, building a strong cultural framework, defining the targets, looking upon targets and how far expectations have been made in developing skills of individuals, and creating value-added factors and other means. In all such areas, leaders and managers have an essential role to play. Having strong management within the organization will make Apple INC self-sufficient, efficient, superlative in terms of planning procedures, regulations, and control, consistent and other means. It will also be able to take up the risks and work for them, work on creative means as well as also accept challenges and live upon them positively. It will even help to reshape the dynamics and vision of the organization. Again by strongly looking upon the leadership essentials, the organization can strive towards professional development and personal development of every employee who is a part of Apple INC (DiGirolamo and Tkach, 2019). This kind of Management and leadership patterns can be made better only by working on some of the recommendation areas.For example, the leaders and managers need to have a clear approach about what they expect to achieve and there should be clear communication amongst all members to remove all kinds of ambiguity, to decide, and work on shared job roles. There should be broader outlooks to check what the needs of the consumer market, what people are looking for, what prices and features they are looking for, and what needs to be targeted. They should be able to check on what competitor companies are up to like that of Oppo, Vivo, Lenovo, Samsung, and other means which would further help to realign the supply chain and value chain processes of Apple INC to get better (Nikolovska, 2017). Therefore there are many areas where the management can improve further to attain success in the future.







Are You Looking for Leadership, Management and Operation Concepts Assignment Help?

Hire The Team Of Amazing Assignment Writers At Miracleskills.Com for Unit 4 Management and Operations - BTEC Higher National Diploma in Business (RQF) Assignment Help Service!!

Learning Outcomes and Assessment Criteria:

Learning Outcome




LO1 Differentiate between the role of a leader and the function of a manager.


P1 Define and compare the different roles and characteristics of a leader and a manager.

M1 Analyse and differentiate between the role of a leader and function of a manager by effectively applying a range of theories and concepts.

D1 Critically analyse and evaluate the different theories and approaches to leadership in given contexts.

LO2 Apply the role of a leader and the function of a manager in given contexts.

P2 Examine examples of how the role of a leader and the function of a manager apply in different situational contexts.


P3 Apply different theories and models of approach, including situational leadership, systems leadership and contingency.

M2 Assess and evaluate the strengths and weaknesses of different approaches to situations within the work environment.

LO3 Demonstrate an appreciation of the role leaders and managers play in the operations function of an organisation.

P4 Explain the key approaches to operations management and the role that leaders and managers play.


P5 Explain the importance and value of operations management in achieving business objectives.

M3 Evaluate how leaders and managers can improve efficiencies of operational management to successfully meet business objectives.

D2 Critically evaluate application of operations management and factors that impact on the wider business environment.

LO4 Demonstrate an understanding of the relationship between leadership and management in a contemporary business environment.

P6 Assess the factors within the business environment that impact upon operational management and decision-making by leaders and managers.

M4 Analyse how these different factors affect the business environment and wider community.

Get our BTEC HND Assignment Help services for below mentioned courses like:-

  • Unit 16 Operations and Project Management Assignment Help
  • Unit 13 Financial Reporting Assignment Help
  • Unit 20 Employee Relations Assignment Help
  • Unit 17 Understanding and Leading Change v
  • Unit 8 Innovation and Commercialisation Assignment Help
  • Unit 21 Strategic Human Resource Management Assignment Help
  • Unit 18 Global Business Environment Assignment Help
  • Unit 9 Entrepreneurship and Small Business Management Assignment Help
  • Unit 11 Research Project Assignment Help
  • Unit 19 Resource and Talent Planning Assignment Help
  • Unit 15 Financial Management Assignment Help
  • Unit 12 Organisational Behaviour Assignment Help