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Qualification - OTHM Level 7 Diploma In Project Management
Unit Name - Operations and Information Management for Project Managers
Unit Reference Number - K/618/0233
Unit Level - Level 7
Assignment - Operations and Information Management for Project Managers
Unit Credit - 20
Learning Outcome 1: Understand the role of operations management within a business.
Answer: Operations management plays a crucial role within a business by overseeing the processes involved in producing goods or services, ensuring efficiency, and maximizing profitability. It encompasses planning, organizing, and supervising the transformation of resources into finished products or services. By effectively managing aspects like supply chains, production, quality control, and resource allocation, operations management directly impacts a company's ability to meet customer demands, control costs, and achieve its strategic objectives, ultimately contributing to overall business success and competitiveness.
Learning Outcome 2: Understand strategic capacity planning for products and services.
Answer: Strategic capacity planning for products and services involves determining an organization's long-term ability to meet future demand. This critical process requires forecasting demand, analyzing current capacity, identifying potential gaps, and then selecting strategies (like leading, lagging, or matching capacity) to ensure the business has the necessary resources (equipment, space, labor, etc.) to produce the right amount of goods or services at the right time. Effective strategic capacity planning is essential for managing costs, enhancing customer satisfaction, and achieving long-term organizational goals by aligning production capabilities with anticipated market needs.
Learning Outcome 3: Understand requirements for effective inventory management using information systems.
Answer: Effective inventory management using information systems necessitates several key requirements. Firstly, real-time visibility of inventory levels across all locations is crucial for accurate decision-making and preventing stockouts or overstocking. Secondly, the system should offer robust tracking capabilities, often utilizing technologies like barcode scanning or RFID, to monitor the movement and status of goods. Thirdly, integration with other business systems such as sales, purchasing, and accounting is vital for seamless data flow and process automation. Furthermore, strong reporting and analytics features are needed to forecast demand, identify trends, and optimize inventory levels. Finally, user-friendly interfaces and mobile accessibility enhance efficiency and allow for easier management on the go, contributing to an overall effective inventory management system.
Learning Outcome 4: Understand scheduling operations for project managers.
Answer: Scheduling operations is a fundamental responsibility for project managers, involving the creation and maintenance of a timeline that outlines when project activities will be performed. This includes identifying tasks, estimating their durations, determining dependencies, and allocating resources to ensure the project is completed on time and within budget. Effective scheduling allows project managers to track progress, identify potential delays, communicate timelines to stakeholders, and make necessary adjustments to keep the project on track, ultimately contributing significantly to successful project delivery.
Learning Outcome 5: Understand systems for project quality management.
Answer: Project quality management systems are crucial for ensuring that both the project processes and the deliverables meet the needs and expectations of stakeholders. These systems typically encompass quality planning, quality assurance, and quality control. Quality planning involves defining quality standards relevant to the project and determining how to meet them. Quality assurance focuses on the processes used to manage and produce the deliverables, aiming to build confidence that quality requirements will be fulfilled. Quality control involves monitoring and recording the results of executing the quality activities to assess performance and recommend necessary changes. Effective project quality management often integrates tools and techniques to identify and address potential quality issues proactively, aiming for continuous improvement and ultimately leading to greater stakeholder satisfaction.
Aim: The aim of this unit is to develop critical understanding of managing operations and information systems within projects. The interrelationships within functional areas will be examined and the influence of contemporary factors. Learners will explore organisational strategy in relation to capacity to plan for products and consider the value of inventory management using information systems and inventory scheduling.
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Case Scenario
You are the Head of Operations at one of the organisations listed below:
• Tesco
• BBC
• Greggs
• Cisco UK
As a part of the global expansion plan, you are asked by the CEO to prepare a report that will outline major operational considerations that project managers of the organisation located at various geographic locations across the globe will need to consider.
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Assessment Task - Instructions
Your report should consist of three sections containing the following:
Part A
1. Assess the similarities and differences between production and service operations.
2. Analyse the three major functional areas of organizations and describe how they interrelate.
3. Evaluate a range of theories related to operations management.
4. Describe the operations function and the nature of the operations manager's job.
5. Evaluate current issues in business that are impacting operations management especially in your chosen organisation.
6. Critically assess the importance of capacity planning.
7. Analyse ways of defining and measuring capacity.
8. Evaluate the factors to consider when deciding whether to operate inhouse or outsource.
9. Describe the steps that are used to resolve constraint issues.
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Part B
1. Evaluate the nature and importance of inventories.
2. Analyse the requirements for effective inventory management.
3. Evaluate the use of the AB-C approach to inventory management.
4. Describe the principles of Economic Order Quantity (EOQ) model and its assumptions.
5. Examine the single-period model and its assumptions. Define what global supply chain ecosystem is.
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Part C
1. Explain what scheduling involves and the importance of good scheduling.
2. Compare product and service scheduling hierarchies.
3. Evaluate approaches used for scheduling service systems.
4. Explain how to overcome a range of unique problems encountered in service systems.
5. Identify resources, tools and systems that can support a project's quality management.
6. Evaluate quality assurance frameworks that can be applied to a project.
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Learning Outcomes - The learner will:
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Assessment Criteria - The learner can:
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1. Understand the role of operations management within a business.
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Assess the similarities and differences between production and service operations.
Analyse the three major functional areas of organizations and describe how they interrelate.
Evaluate a range of theories related to operations management.
Describe the operations function and the nature of the operations manager's job.
Evaluate current issues in business that are impacting operations management.
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|
2. Understand strategic capacity planning for products and services.
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Critically assess the importance of capacity planning.
Analyse ways of defining and measuring capacity.
Evaluate the factors to consider when deciding whether to operate in-house or outsource.
Describe the steps that are used to resolve constraint issues.
|
|
3. Understand requirements for effective inventory management using information systems.
|
Evaluate the nature and importance of inventories.
Analyse the requirements for effective inventory management.
Evaluate the use of the A-B-C approach to inventory management.
Describe the principles of Economic Order Quantity (EOQ) model and its assumptions.
Examine the single-period model and its assumptions.
|
|
4. Understand scheduling operations for project managers.
|
Explain what scheduling involves and the importance of good scheduling.
Compare product and service scheduling hierarchies.
Evaluate approaches used for scheduling service systems.
Explain how to overcome a range of unique problems encountered in service systems.
|
|
5. Understand systems for project quality management.
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Identify resources, tools and systems that can support a project's quality management.
Evaluate quality assurance frameworks that can be applied to a project.
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