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Qualification - Higher National Certificate / Diploma in Business
Unit Name - Management and Operations
Assignment Title - Leadership and Management Development in the UK Transport Industry
Unit Number - Unit 4
Learning Outcome 1: Differentiate between the role of a leader and the function of a manager.
Answer: A leader and a manager perform distinct but complementary roles within an organisation. Leadership is primarily concerned with setting a vision, inspiring and motivating people, and influencing others to achieve shared goals. Leaders focus on change, innovation, and long-term direction, often encouraging creativity and commitment among team members. In contrast, management is focused on planning, organising, coordinating, and controlling resources to ensure tasks are completed efficiently. Managers concentrate on structure, processes, policies, and short-term objectives, ensuring stability and consistency within the organisation. While leaders emphasise "doing the right things," managers focus on "doing things right."
Learning Outcome 2: Apply the role of a leader and the function of a manager in given contexts.
Answer: In practical contexts, the roles of leaders and managers often overlap but are applied differently depending on the situation. For example, during organisational change, a leader plays a crucial role by communicating the vision, addressing employee concerns, and motivating staff to embrace new ways of working. At the same time, a manager applies their function by developing implementation plans, allocating resources, setting timelines, and monitoring performance. In a day-to-day operational context, a manager ensures workflows run smoothly, deadlines are met, and standards are maintained, while a leader encourages teamwork, resolves conflicts, and fosters a positive work culture. Together, these roles ensure both strategic direction and effective execution.
Learning Outcome 3: Demonstrate an appreciation of the role leaders' play in the operations function of an organisational environment.
Answer: Leaders play a significant role in the operations function of an organisation by influencing how people perform their tasks and engage with operational goals. Through clear communication and motivation, leaders help align employees with operational objectives such as quality, efficiency, and customer satisfaction. Effective leadership promotes continuous improvement by encouraging staff to suggest process enhancements and adopt best practices. Leaders also play a key role in managing change within operations, such as introducing new technologies or methods, by reducing resistance and building commitment. This human-focused influence enhances productivity, morale, and overall operational performance.
Learning Outcome 4: Demonstrate an understanding of the relationship between leadership and management in a contemporary business environment.
Answer: In a contemporary business environment, leadership and management are closely interconnected and mutually reinforcing. Modern organisations operate in dynamic and competitive conditions that require both strong leadership and effective management. Leadership provides vision, adaptability, and innovation, while management ensures structure, control, and operational efficiency. Successful organisations recognise that managers often need to act as leaders, and leaders must understand management principles to translate ideas into results. The relationship between leadership and management is therefore collaborative, with both functions working together to achieve sustainable growth, employee engagement, and organisational success.
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Scenario:
Change is coming to transportation, whether we are ready for it or not. You can see it in the public sector investment in intelligent streets and digital railways, automakers' focus on next-generation vehicles and smart mobility services, and in the widening recognition that the "information everywhere" world will utterly disrupt the transportation status quo.
The proportion of the global population living in urban areas continues to rise faster than capacity on roads, rail and other types of transport. This pressure on transport infrastructure is driving capital investment estimated at over a trillion dollars a year. However, you cannot always create capacity by pouring more concrete, and technology will play a crucial role in changing the way we travel (Deloitte, 2019).
The Digital Age has begun, and technology has brought us smartphones, real-time planning, open traffic data, and social customer service. For the first time, the passenger now has more information than the operator. This fundamental shift offers consumers real choice based on a picture of alternative routes, comparative pricing and current network status. As transport operators adapt and new entrants arrive, new business models will transform the use of user information, payments, integration and automation.
Choosing one organisation from the UK transport industry, you are required to deal on defining, comparing, evaluating, and making critical analysis as required in each task in the assignment.
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Tasks:
1. Differentiate between the role of a leader and the function of a manager.
You are required to form a table to list the roles and characteristics of a leader and a manager. Hence, develop paragraphs by defining and comparing those different roles and characteristics of a leader and a manager.
Consider a range of theories and concepts of management to develop paragraphs by analysing and differentiating between the role of leader and function of a manager.
2. Apply the role of a leader and the function of a manager.
Based on your chosen organisation from the UK transport industry, find some examples of the role of a leader and function of a manager when considering ‘Transport in the Digital Age' and examine them.
Consider the same context as above and apply different theories and models of leadership, including situational leadership, system leadership and contingency theory of leadership.
3. The roles leaders and manager play in the operations function.
Continuing with the same context, explain and evaluate how approaches to operations management and role that leaders and managers play can support achieving business objectives.
4. Relationship between leadership and management in a contemporary business environment.
From the research on the UK transport industry prepare a response through analysis and critical evaluation that recommends actions for the organisation that you have chosen before. Specifically, consider:
• Business environment of the organisation that impact on operational management and decision making by leaders and managers.
• Your review of the issues that need to be addressed as a priority.
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