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Qualification - Higher National Certificate / Diploma in Business
Unit Name - Management and Operations
Assignment Title - Leadership and Management in the UK Transport Industry
Unit Number - Unit 4
Learning Outcome 1: Differentiate between the role of a leader and the function of a manager.
Learning Outcome 2: Apply the role of a leader and the function of a manager in given contexts.
Learning Outcome 3: Demonstrate an appreciation of the role leaders' play in the operations function of an organisational environment.
Learning Outcome 4: Demonstrate an understanding of the relationship between leadership and management in a contemporary business environment.
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Scenario:
Change is coming to transportation, whether we are ready for it or not. You can see it in the public sector investment in intelligent streets and digital railways, automakers' focus on next-generation vehicles and smart mobility services, and in the widening recognition that the "information everywhere" world will utterly disrupt the transportation status quo.
The proportion of the global population living in urban areas continues to rise faster than capacity on roads, rail and other types of transport. This pressure on transport infrastructure is driving capital investment estimated at over a trillion dollars a year. However, you cannot always create capacity by pouring more concrete, and technology will play a crucial role in changing the way we travel (Deloitte, 2019).
The Digital Age has begun, and technology has brought us smartphones, real-time planning, open traffic data, and social customer service. For the first time, the passenger now has more information than the operator. This fundamental shift offers consumers real choice based on a picture of alternative routes, comparative pricing and current network status. As transport operators adapt and new entrants arrive, new business models will transform the use of user information, payments, integration and automation.
Choosing one organisation from the UK transport industry, you are required to deal on defining, comparing, evaluating, and making critical analysis as required in each task in the assignment.
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Tasks:
1. Differentiate between the role of a leader and the function of a manager.
You are required to form a table to list the roles and characteristics of a leader and a manager. Hence, develop paragraphs by defining and comparing those different roles and characteristics of a leader and a manager.
Consider a range of theories and concepts of management to develop paragraphs by analysing and differentiating between the role of leader and function of a manager.
2. Apply the role of a leader and the function of a manager.
Based on your chosen organisation from the UK transport industry, find some examples of the role of a leader and function of a manager when considering ‘Transport in the Digital Age' and examine them.
Consider the same context as above and apply different theories and models of leadership, including situational leadership, system leadership and contingency theory of leadership.
3. The roles leaders and manager play in the operations function.
Continuing with the same context, explain and evaluate how approaches to operations management and role that leaders and managers play can support achieving business objectives.
4. Relationship between leadership and management in a contemporary business environment.
From the research on the UK transport industry prepare a response through analysis and critical evaluation that recommends actions for the organisation that you have chosen before. Specifically, consider:
• Business environment of the organisation that impact on operational management and decision making by leaders and managers.
• Your review of the issues that need to be addressed as a priority.
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