HRM for Service Industries Assignment
Qualification - BTEC Higher National Diploma in Business (Marketing)
Unit number and title - Unit 18 HRM for Service Industries
QFC Level - Level 5
You are required to exhibit an understanding to LO1 and address 1.1 and 1.2 as specified.
You have been recently appointed as a trainee Human Resource Manager at specific hotel (either given or chosen). Assume that specific hotel is currently opening 50 rooms at in top city of UK. The new Hotel is to cater to business and leisure travelers to offers an array of services to ensure maximum comfort during your stay, i.e. Baggage Storage, Barber Shop, Concierge Desk, Foreign Currency Exchange, Gift Shop, Laundry/Valet Service, Lounge, Multi-Lingual Staff, Parking Facility, Room Service, Safety Deposit Box, Shoe Shine Stand, Spa, Fitness Room, Sauna and Steam Room. Your line manager wants you prepare a written report (approximately 1,000 words) addressing 1.1 and 1.2. Answers without application to the HR service industry and its application the specific Hotel will be marked as resubmission.(approx. 1000 words)
LO 1 Understand human resource management
1.1 Analyse the role and purpose of human resource management in a selected service industry.
1.2 Justify a human resources plan based on an analysis of supply and demand for a selected service industry.
You are required to exhibit an understating to LO2 and write a report on employment relations in hotel industry and employment law on service industries business with specific hotel chosen in Task 1. Please see that you address 2.1 and 2.2 as specified below. Answers without application to the HR service industry and its application the specific hotel will be marked as resubmission.(Written reportapprox. 1000 words).
LO2 Understand the effect of employee relations and employment law on service industries businesses
2.1.Assess the current state of employment relations in UKCBC Hotel.
2.2. Discuss how employment law affects the management of human resources in UKCBC Hotel.
The objective of this task is to exhibit an understanding to the LO3, recruitment and selection process by addressing 3.1 and 3.2.You have been really working hard since your appointment with the specific Hotel, and now your Line Manager has asked you to prepare the comprehensive job descriptions and personal specifications of the list of staff that you submitted through your proposed HRP.
This report should include the following:-
Discuss a Job description and personal specification for a selected job at the specific hotel such as receptionist, banquette manager, waiter or cleaning staff etc.
Compare various different selection processes of different service industries business that can best suit to the specific Hotel
Answers without application to the HR service industry and its application the scenario will be marked as resubmission.(Written reportapprox. 1000 words)
LO3 Understand the recruitment and selection process
3.1.Discuss a job description and person specification for two selected service industry jobs in UKCBC Hotel
3.2. Compare the selection process for two different positions in UKCBC Hotel
The objective of this task is to exhibit an understanding to the LO4, understand training and development and selection process by addressing 4.1. You are required to assess the contribution of training and development activities to the effective operation of specific hotel. You also need to make a Power point presentation and present that to the senior member of the hotel emphasizing the contribution of training and development activities to the effective operation for the selected service industry business specific Hotel
This part should include the following:-
Different types of training
Difference between training and development
Benefits and effectiveness of training
The role and need of training
LO4 Understand training and development in service industries businesses
4.1. Assess the contribution of training and development activities to the effective operation of a selected service industry business