Unit 20 Employee Relations - Level 5 Diploma in Business

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Program: Diploma in Business

Unit Name: Unit 20 Employee Relations

Level: Level 5

Research Questions and Objective

The research questions are-

The strategy followed by the company for customer retention ?
The effect which the employees of the company is making on the customer ?
Measures to motivate the employee of the company of the purpose of retaining the Customer Satisfaction ?
Measures taken by the company to retain its customer ?
Meet customer expectation by the use of skilled workforce ?
The objective of the study are-

To understand the relationship between employee of the company with the customers.
To understand the method used by the company to motivate its employee.
To study the effect of employee motivation in the company.

Literature Review
Relation between employee motivation and customer retention


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