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Qualification - BTEC Level 3 Subsidiary Diploma in Public Services
Unit Name - Leadership and Teamwork in the Public Services
Assignment Title - The Styles of Leadership and the Role of a Team Leader
Unit Level - Level 3
Unit Number - Unit 2
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As a public service employee, you have been instructed, by your line-manager, to design a Staff Guidance Manual for new officer recruits for a selected public service. For the content of the manual, you must define a range of differing leadership styles that are used in the uniformed public services, along with recognising the roles and characteristics of a team leader. You must show within the content the functional effects that good and positive leadership; and team leader management, can have on public service operations.
Scenario 1
Jason has now been promoted within the navy ranks to Captain. He is in charge of 8 subordinates who he joined the navy with at the same time.
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Task 1
You must produce a staff guidance manual based on Jason's case study.
This manual must include:
A minimum of 5 Leadership styles
A contents page for the whole manual
Describe the different types of leadership styles in the public services -
Identify the role of Jason as the team leader in public services
Include at least 4 or 5 roles and responsibilities
Compare the different leadership styles used in the public service so new officers put in leadership positions can understand their new roles better.
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Using scenario 1 - Pick one leadership style that would be best suited for Jason in his new position. Research roles of a captain in the Navy and list them. Compare and evaluate which leadership style will be best suited for Jason and explain your choice in depth.
Evaluate the effectiveness of different leadership styles used in the public service
Criteria
P1 Describe the different leadership styles in the public services.
Answer: In the public services, different leadership styles are used depending on the situation and the needs of the organisation. One common style is autocratic leadership, where the leader makes decisions on their own and expects staff to follow instructions quickly. This style is often used in emergency services such as the police or fire service when fast action is required. Democratic leadership involves team members in decision-making and encourages discussion and feedback, which helps to improve teamwork and morale. Laissez-faire leadership gives employees more freedom to make their own decisions, allowing them to work independently with little supervision. Another important style is transformational leadership, where leaders inspire and motivate staff to achieve high standards and work towards shared goals. Transactional leadership is also used, focusing on rewards and discipline to manage performance and maintain order.
P2 Identify the role of the team leader in the public services.
Answer: The role of a team leader in the public services is to guide, support, and manage their team to ensure tasks are completed effectively. A team leader is responsible for setting clear objectives, allocating duties, and making sure staff understand their roles. They must monitor performance, provide feedback, and offer training when needed. Team leaders also ensure that rules, policies, and safety procedures are followed at all times. In addition, they act as a link between senior management and team members, communicating important information and representing the team's views. Supporting staff welfare, resolving conflicts, and maintaining motivation are also key responsibilities of a team leader.
M1 Compare the different leadership styles in the public services.
Answer: Different leadership styles have strengths and weaknesses when used in public services. Autocratic leadership is effective in high-pressure situations where quick decisions are needed, but it can reduce staff morale if used too often. Democratic leadership encourages teamwork and improves job satisfaction, but it may slow down decision-making. Laissez-faire leadership allows skilled staff to work independently, but it can lead to confusion if there is a lack of guidance. Transformational leadership helps to inspire staff and improve performance, while transactional leadership focuses more on rules and rewards to maintain discipline. Overall, some styles focus on control and authority, while others focus on participation and motivation, and the most effective leaders often combine different approaches.
D1 Evaluate the effectiveness of different leadership styles used in the public services.
Answer: The effectiveness of leadership styles in the public services depends largely on the situation and the type of organisation. Autocratic leadership is highly effective during emergencies, such as major incidents or disasters, where clear and fast decisions are essential. However, overuse of this style can reduce trust and creativity among staff. Democratic leadership is effective for long-term planning and problem-solving, as it increases staff involvement and commitment, but it may be less suitable in urgent situations. Transformational leadership is very effective in motivating employees, improving morale, and encouraging professional development, making it valuable for modern public services. Transactional leadership helps maintain discipline and consistency, especially in structured organisations like the police and military, but it may not encourage innovation. Laissez-faire leadership can work well with experienced teams but may reduce efficiency if staff lack direction. Therefore, the most effective leaders in public services are those who can adapt their style to different situations and balance authority with support.
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