Resort Operations Management Assignment

Qualification - BTEC Higher National Diploma in Business (Travel and Tourism)

Unit number and title - Unit 15 Resort Operations Management

QFC Level - Level 5

Learning outcomes



Understand the function and structure of resort operations

1.1 analyses the function of resort operations

1.2 analyses the structure of the resort offices of different types of tour operator


Understand the role and impact of quality systems and procedures

2.1 Discuss how effective quality systems and procedures affect legal and conflict situations

2.2 Analyses the impact of quality systems and procedures implemented by a specified tour operator on its operations


Understand the management issues relating to incidents

3.1 Analyses incidents that affect the operations of a resort

3.2 Evaluate the procedures to be implemented by a tour operator to deal with different incidents

3.3 Discuss how procedures to be implemented by a tour operator link with guidelines of trade associations and govemment bodies

Assignment Context and the Scenario

Resort Operations Management at helping the learner understand the nature and structure of the resort operations as well as understanding the importance of quality systems and their impacts along with issues of managing incidents in resorts

Resort Operations Management, consider yourself as a trained travel and tourism executive with several years of experience working as a resort-tour operator coordinator. You have been assigned to prepare and present a written report to the company management of your chosen organisation which is engaged in the packaging and selling of holidays to the tropical islands such as Jamaica and Sri Lanka etc. The management is very much interested in evaluating the current quality systems in the resorts and the management practices related to incidents.

Choose a medium to large travel and tourism organisation with tour operations in the UK. Some examples include Audley Travel, Kuoni, TUI etc Research the resort management practices in the Caribbean or Indian Ocean resorts and provide a one-page summary of your chosen organisation as an introduction. Avoid using cut and paste materials when writing and completing assignment.

Task 1
1.1 Using a couple of resorts you have chosen to focus from your company portfolio, investigate and analyse the various functions of resort operations, including the coordination and handling of various tour operations and customer service function as well as managing the legal and health and safety issues.

1.2 Analyse how the resort managements structure and organise the various types of tour operators and their guest-related and activities, including specialist programmes such as diving and seasonally varied events such as winter sports. P 1.2

Task 2
2.1 Examine the importance of an effective quality system in resort operations and discuss how the chosen resorts apply and monitor quality procedures in managing conflicts and the legal issues.

2.2 Analyse how implementing an effective quality system by your organisation (tour operator) has produced results in positive impacts on the operation of the resort

Task 3
3.1,3.2 Analyse a range of incidents that could affect the health and safety of customers and staffs in a resort environment as well as in transit and evaluate the procedures to be implemented by a tour operator to deal with the situation.

3.3 Discuss how the procedures to be implemented in dealing with incidents comply with relevant UK/European laws and the guidelines of trade association.







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