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Unit 4 Research Project - Ryanair Group - Level 5

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Unit 4 Research Project - Ryanair Group - Level 5 (Diploma in Travel and Tourism)

Task 1

1.1

Introduction: Ryanair is one of the leading companies of Europe engaged in travel and tourism business.The aims and objective behind this unit 4 research project assignment help Ryanair group is to analysis about all the factors in the present scheme of the Ryanair Company.

Aim and Objective

Literature review

Customer satisfaction

Benefits of customer satisfaction

Factors affecting customer satisfaction of a business

Resources implications

1.2: Factors that contribute to the process of project selection:

1.3: Critical review about customer satisfaction, Customer satisfaction and Influential factors on it

1.4: Research project Proposal

1.5: Action plan

Task 2

2.1: Identify the customer satisfaction level

Q. 1 Do the quality of the product and services of the company will change after increment in number of customers?

Q2. Do the company will take competitive disadvantage through lowering its prices?

Q3. Do the customers satisfaction will get affected by this?

2.2: Questionnaire

2.3: Sources of collection of data

Primary data sources

Surveys

Questionnaire

Interviews

Observations

Secondary data sources

Printed sources

Books

Journals

Newspapers

Internet

Task 3

3.1: Research evaluation techniques

Peer review

Survey evaluation

Bibliometric analysis

Case study analysis

3.2 Interpretation and analysis of the results

1. Do the quality of the services of the company is not compromised after lowering the prices?

2. Are you satisfied with the services of the company?

3. Are you satisfied with the current price of airline of the company?

4. Company has fulfilled its commitments?

5. Do you want to travel more with Ryanair?

3.3 Findings of the research

Task 4 Poster

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Lists of comments

  • Aaron Wears Many Hats Roma, 12/19/2019

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