Continuous improvement in the organization

Unit 17 Quality Management in Business Assignment Help - Unit 17 Quality Management in Business - Level 4 (Diploma In Business)
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Unit 17 Quality Management in Business - Level 4 (Diploma In Business)

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Task 1

Question 1 Definitions of quality in terms of business and services provision

Question 2 Explain and illustrate earlier processes of inspection and assurance

Question 3 Range of quality management approaches that can be adopted by Toyota

Question 4 Similarities and differences between the different approaches

Task 2

Question 1 Customer satisfaction at Toyota

Question 2 Continuous improvement in the organization

Question 3 Types of added values and benefits Toyota would gain from implementing effective quality management

Question 4 Importance of marketing and information provided to the clients through marketing

Task 3

Question 1 Quality management can measured by Toyota

Question 2 Benefits of user and non-user surveys in determining Toyota's customer needs

Question 3 Methods that are used to consultation employed by Toyota in one quality scheme to increase the participation by the groups

Question 4 Complaint procedure and analyze used to improve quality by Toyota

Task 4

Question 1 The role of self-assessment in order to determine Toyota's current state of health as regards to quality

Question 2 Importance of communication and record keeping

Question 3 Implementation of quality schemes with staff consultation

Question 4 System to improve service quality

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