Discuss how employment law affects the management

Program: Diploma in Travel and Tourism

Unit Name: Unit 18 HRM for Service Industries - Hilton Hotel

Level: Level 5

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LO 1 Understand human resource management

Question 1 Analyse the role and purpose of human resource management in a selected service industry with reference to Hilton Hotel Stratford.

Question 2 Justify a human resources plan based on an analysis of supply and demand for a selected service industry with reference to Hilton Hotel Stratford.

LO2 Understand the effect of employee relations and employment law on service industries businesses

Question 1 Assess the current state of employment relations for the Hotel industry.

Question 2 Discuss how employment law affects the management of human resources for the Hilton Hotel as selected service industry business.

TASK 4
Question 1. You are required to assess the contribution of training and development activities to the effective operation of Hilton Hotel Stratford.

This assignment is designed to help students understand the concepts of human resource management (HRM) in the service industries. Students will be asked to consider the role of HRM in the Hilton Hotel, a leading international hotel chain. The assignment will also require students to explore the different HRM practices that are used in the service industries, such as recruitment, selection, training, and development.

The assignment is designed to help students develop their understanding of the importance of HRM in the service industries. By completing this assignment, students will gain a deeper understanding of the different ways in which HRM can be used to improve the performance of service organizations.

Here are some of the specific tasks that students will need to complete for this assignment:

• Identify the different HRM functions.
• Explore how HRM is used in the Hilton Hotel.
• Critically evaluate the effectiveness of HRM practices in the service industries.
• Write a report on the findings of the assignment.

Human resource management (HRM) is the process of managing people in the workplace. It is a critical function in all organizations, but it is especially important in service industries, where the quality of the customer experience depends heavily on the performance of the employees.

The Hilton Hotel is a global hotel chain with a strong reputation for customer service. The company's HRM department plays a vital role in ensuring that Hilton hotels have the right people in the right places, with the right skills and motivation to deliver an exceptional customer experience.

The Hilton Hotel HRM department is responsible for a wide range of tasks, including:

Recruitment and selection: The HRM team is responsible for attracting and hiring qualified employees for all positions at Hilton hotels. This includes developing job descriptions, advertising vacancies, and conducting interviews.
Training and development: The HRM team is responsible for providing training and development opportunities to Hilton employees. This helps employees to develop the skills and knowledge they need to perform their jobs effectively and to progress within the company.
Performance management: The HRM team is responsible for developing and implementing performance management systems for Hilton employees. This helps to ensure that employees are meeting expectations and that the company is achieving its goals.
Compensation and benefits: The HRM team is responsible for developing and administering compensation and benefits programs for Hilton employees. This includes setting salaries and wages, and providing benefits such as health insurance, paid time off, and retirement savings plans.
Employee relations: The HRM team is responsible for maintaining positive employee relations at Hilton hotels. This includes addressing employee concerns, resolving disputes, and fostering a positive work environment.

The Hilton Hotel HRM department is also responsible for ensuring that the company complies with all applicable employment laws and regulations.

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