Transformation in the workplace Assignment Help

Qualification - Higher National Diploma in Business

Unit Name - Research Project

Unit Number - Unit 11

Unit Level - Level 5

Assignment Title - Transformation in the workplace

Learning Outcome 1: Conduct appropriate research methodology which integrates knowledge into the research process.

Learning Outcome 2: Conduct and analyse research relevant to a business research project

Learning Outcome 3: Communicate the outcomes of a research project to identified stakeholders

Learning Outcome 4: Reflect on the application of research methodologies and concepts

Online Unit 11 Research Project - Pearson BTEC Level 5 Higher Nationals Diploma in Business Assignment help From The Best Writers!!

Telemarketing and communication had to undermine national labour rules and wage agreements during the COVID 19. It was monitored strictly as it dependent on use of new technology for monitoring employee andstaff's performance and behaviour. The study focuses on ways to improve data protection and adherence to laws may be required to preserve privacy rights.It is important to identify the potential activities that telework leads to productivity by advocating collective agreements among key stakeholders.This research considerably presents the ideas regarding the impact of the global pandemic on accelerating workplace transformations on the different organizations. This will further present the different objectives and particular aim to create and form supportive action projections so that structured associations can be followed perfectly. The background information of this research further gets presented through well-knitted literature review and this will generate particular understanding about theories and concepts. After that, appropriate methodological aspects help channelize and propose proper methods by applying rational action support. The data collection section has presented the survey information and people specific opinion so that coherent action planning and its necessary directions can be followed.

Assignment Brief:

You are working as a business consultant for a consultancy company [named organization/an organization of your choice - your own place of work if appropriate]. You have been approached by a business organization to conduct research into a key area of business and have been provided with a theme which will be the focus of the research. The organization has left it to you to decide what would be appropriate to investigate in this area of business and for you to choose the research topic. You should use the Pearson-set theme in your research - Transformation in the workplace.

The impact of the global pandemic on accelerating workplace transformation

Solution 1: Introduction

COVID 19 laid a major impact on global communities. It continued to affect health and led to economic catastrophe. Not only people were stressed regarding health concerns and increasing death rates but business sector (serving to the economy) was impacted largely. Government in countries like Russia, India, Europe and China had to undergo immediate and necessary physical separation measures, protocols and drive many businesses to implement telework on a wide scale. This resulted every sector (small or large) to accelerate the adoption of teleworking techniques even after the downturn from 2020 to 2021, these countries had shifted to work from home with a wide variety of consequences and unknown negative effects on the performance and other metrics.In HongKong, there is widespread telework that remained a permanent component serving the economy of China and its people. It has a strong future working environment that became popular due to its teleworking experiences during the COVID-19 crisis particularly in 2021.

In HongKong, prior to the crisis of COVID 19, the telecommunication sector altered the use of telework that varied significantly between many nations. Globally, there are industries, educational institutions, professions, who had to undergo the great opportunity of remote working and adherence to health care protocols that will contribute to the efficient working, dynamism and expansion of teleworking.However, the sector had to comply with increased teleworking services that was required potential improvement towards productivity and a variety of other economic and social indicators without affecting the protocols. The transformation was wider among employees. It is important for the sector to maintain the certain aspects like well-being, equal rights, data security, confidentiality, and regional equalities. The sector's overall impact on the people was ambiguous and poses risks, particularly for innovation and employee's satisfaction. These factors are studied using a secondary and primary research methods.

Hutchison Asia Telecom Group is a powerful telecommunication company which acts a branch of CK Hutchison Holdings having wide great operations with skilled employees. The telecom company is currently based in Hong Kong-based and serves as a global company ("CK Hutchison Holdings Limited - Telecom Group", 2022). It serves various Asian countries who are benefited from the division's telecom services and processing. In Hong Kong, Hutchison Telecommunications International Limited, works both an offshore business in the Cayman Islands and a publicly traded firm on the Hong Kong Stock Exchange having wide range of services not only serving customers and business locally but Asian countries as well("CK Hutchison Holdings Limited - Telecom Group", 2022). Initially, it was a publicly traded corporation that was listed under the Hong Kong Stock Exchange.

1.1 Aim and objectives

Aim: To identify the impact of the global pandemic on accelerating workplace transformation in Hong Kong Hutchison Asia Telecom Group

Objectives:
• To assess the strategic ways to reduce the dangers and risks of increased teleworking during COVID 19 affecting long-term innovation.
• To ensure employees' well-being and allowance to perform securely and confidentially using digital platforms and security.
• To address the policymakers' support of the dissemination of managerial best practices in Hutchison Asia Telecom Group.

1.2 Significance of the study
Teleworking was hit hard by COVID 19 that required shift in current activity for many employers and employees. During COVID 19, the society underwent a large-scale of forced experiment that dependent largely on internet and telecommuting services. As people had no access to outside world, confined at home, had to depend on available connectivity from home. Employees not only had to endure the protocols and shift to work from home, required appropriate technological, legal, operational and digital security standards. It resulted in significant influence on organizations of all sizes, whether they have previously adopted teleworking or not. The study will allow to identify how Hutchison Asia Telecom Group of Hong Kong enabled certain firms and workers to better productivity and continue to serve people particularly those who had previously employed telework.

1.3 Scope of the study
The study builds further scope on researcher's attempt to assess the danger of innovation due to lack of knowledge, encounters and information sharing. It also will allow researcher to find ways to mitigate by intentionally generating exchange opportunities in the sector. It expands ways of better promotion collaborative working conditions in different locations around China (specifically Hong Kong) that may stimulate creativity, functional practices and collaboration while reducing time travel and geographical inequities.Develop self-management and ICT skills of employees, managers and staffs.Examine ways to reduce risks and provide fast internet across the country to increase the advantages from teleworking for productivity and innovation to all people amidst the COVID 19 crisis.

Complete a Literature Review (Secondary Research)

You need to know what the key literature is related to the research objective in order to plan a research study to explore the phenomenon. Conduct a literature review using a range of sources relating to the research topic. Evaluate the validity and reliability of the sources, discussing current understanding on the research topic area

Solution: Literature review

Major businesses in the telecommunication sector would have scoffed with the transformation in workplace(working from home) on a daily basis. This was a matter of debate a decade ago unlike the contemporary time where economy was not hit by the advanced technology and digital boom. The loss of productivity always remained a key concern without having any manager to address difficult or assess performance. The ideas behind productive and effective outcomes of an individual remained a question.

2.1 Past literary review
The role of telemarketing sector for making teleworking and communication more productive and reliable
Remote workers have a terrible image in the past particularly in telecommunication sector in Hong Kong. Many businesses were concerned that their employees would get easily sidetracked at home, where their supervisors could not handle, control and examine the performance. In Hong Kong, a decade ago, remote employment was extremely uncommon and was not favored at all (He et al. 2010). With the wide dependence of people and business in teleconferencing and telework technologies, have improved to the point that certain organizations can survive with totally remote staff (He et al. 2010). It was unusual for companies to enable their workers to work from home unlike the current time.The article surveyed 500 full-time employees, among these 50 working remotely across the China (Bentley, 2012). Managers found it difficult to examine on their work habits, responsibility and functions and productivity. But the findings relied on the employees working remotely to be more productive than the employees working at the office physically.

There are few Chinese call-center employees who focused that those who work at night ad evening shifts tend to prefer work from home or remote working (Bentley, 2012). It becomes difficult for woman and man to work at night amidst unsuitable circumstances. The tele communicationsector will suffer a productivity crisis as a result of this.The operations held at evening and night often is tiresome. It provides and relies on the insight into the potential use of telework during day times. Also, it allows managers to address the elements that must be in place to utilize telework successfully at night. With constant support from engineer, technician and management practice, telecommunication sector may rise adhering to the public policies aimed at increasing information security and well-fare of employees.In Hong Kong, the large disparity between regular and remote telework suggests that, in addition to security, data storage, technical requirements there are significant non-technical barriers to telework exist in the regional areas. There are employees and staff who could perform work from home but chose not to opt. Sometimes, employees eared of being 'stigmatized'. The ignorance to perform remotely was due to a lack of a suitable working environment at home that affected the productivity (Dix and Beale, 2012).

2.2 Current literary review

Productive and performance gains from teleworking in the COVID-19 crisis and post COVID era
The article draws heavily on existing evidence to discuss the potential role of work from home and how it can lead to advance work process. It focuses on promoting widespread focus on welfare-improving telework in the sectors of Hong Kong. It is important to address the prevalence of telework before to COVID-19 in order to assess the potential for greater usage of telework following the crisis (Hao et al. 2020). Second, it analyses how regulations might maximize the potential benefits of more telework for businesses and people. Successfully and briefly explores the relationship between telecommuting and performance and highlights the policy difficulties that must be addressed.A greater usage of telework can have a variety of effects on company performance and stakeholder's (internal) performance and well-being. Apart from ICT skills, government in post COVID era need to make policies that are critical in enabling organizations and people to profit from the numerous opportunities presented by the increasingly widespread usage of telework (Wong et al. 2020).

In Hong Kong, telework may boost company performance by increasing worker happiness and hence worker efficiency using remuneration, benefits and bonus. This will help to improve work-life balance with fewer interruptions, resulting in more focused work or lower absenteeism in workplace (Vyas and Butakhieo, 2021). It is important to address how conceivable that workers' satisfaction is and if there are ways the worker may suffer as a result of telework. Managers need to have knowledge owing to loneliness, concealed overtime, sickness and a fusion of private and work life. Transparency plays an important role where communication is the key between manager and employee. It is important for employee to address issues regarding improper working environment at home to the manager so that alternative solutions could be found. Using existing data back up and storage idea that telework can improve worker efficiency under the management's control. Also, the telecommunication sector intends to enhance innovation that intensities trust-based work practices amongstakeholders.A complete move to remote working means a significant decrease in trade prices for services faced by enterprises, increasing their capacity to rely on a worldwide talent pool, ranging from call-center employees to expert engineers, technicians, staff and managers (Wong et al. 2020). Furthermore, if increased worker satisfaction lowers voluntary quits and turnover, hiring expenses may be reduced.It was important for the telecommunication sector to preserve and developed once physical separation is lifted. It was necessary to identify the loops and strategically confine them to maximize the productivity and welfare. The sector amended the loops with advantages inherent in more widespread telecommuting using support from governments. The role and responsibility also shifted to managerial positions enhancing the ability of enterprises and workers to telework, as well as address possible concerns for employees.

2. 3 Gap Analysis
Amidst the COVID 19, remote employment will be able to minimize the spread of sickness, allow faster operations, develop stakeholder engagement, savingmoney and safeguarding employees and staff's public health. During the COVID-19, health care requirements spurred and urged to implement a remote work paradigm for all employees in order to restrict the spread of the coronavirus that altered the regular working procedures. The previous literary review focused only on effectiveness of work from home and current literary reviews addressed is procedure, process and protocols. But it is important to assess the efficacy of communication technology and remote work in Hong Kong and how it can be modified as per present situation of the workforce, and projections for the future of remote work possibilities by limiting risks. HongKong and its private and public policies and collaboration among social partners remained critical to ensuring that the welfare-improving working practices that emerged during the crisis.

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Develop a project proposal for researching the research objective identified.

Your research proposal identifies the purpose of the research project with clear aim and objectives and justifies the chosen research methods in terms of the research question.

Discuss the ethical issues which will need to be considered and examine the research methods and approaches to be taken.
Prepare an action plan with target dates and methods for monitoring and updating your activities to ensure you meet the deadline for the final written report.

Solution: Methodology

3.1 Introduction

In this chapter, various tools and techniques will be used in order to conclude the study perfectly. The methodological inclusion in this paper will develop and maintain the correct path which is quite effective for the research to create specific directions. With the methodological tools proper framework will be analysed to create and maintain supportive approaches (Ng, 2022). The different philosophical levels also will be analysed to provide scientifically sound findings.

3.2 Research philosophy

The philosophy of the research will help to provide a detailed plan that can keep the researcher on track and effectively manage different planning. The Post Positivism philosophy will be utilized in this particular research in order to gather understanding about current workplace transformation due to the impact of pandemic. This philosophy helps in managing reality and considers overall understanding which will be drawn from social constructionism (Mondejaret al. 2019). The Covid-19 pandemic has somehow forced the companies to reimage their different transformations and driving changes seen in this prospect.

3.3 Research design

The design of the research helps to cater proper ideas regarding research layout to formulate the study understanding. The Explanatory Design for this research will be proper so that different functional explanations related to workplace transformation due to the pandemic have been observed. The different reasoning and related findings will be justified in this aspect so that solution components and their specifications can be presented effectively.

3.4 Research approach

The study plan is defined as the research approach which helps in formulating the overall understanding about the research and finally states the outcome. Related concepts and theories in this segment justify the topic and consider detailed understanding of the research topic (Mouillot, 2022). Here, deductive research approaches will be included that will start from the generalized setting and culminates at the specific point.

3.5 Sampling technique

According to Ouet al. 2022, a sample of the population is taken out of the society in order to conduct the study and maintain appropriate information justification for the research. These individuals get selected based on the different special attributes and those are quite appropriate for the research to maintain its authenticity. A sample size of 50 will be considered based on their influence during Covid-19 pandemic. In this particular study, Probability Sampling has been used where the data of the sample will be obtained from the survey. This sample will be selected from top three telecommunication companies in Hong Kong like Sun Hung Kai Properties, Hutchison Telecom and PCCW Limited.

3.6 Data analysis technique

As Schilirò(2021) stated the collected data needs to be analysed in order to get the result and maintain proper actions to consider and state the applicable direction for the current study. The Quantitative Data Analysis will be considered so that specific directions in managing and forming the current research specific approaches can be maintained. Quantitative data will connect with the process where samples will provide their opinion and it will be analysed by using surveys.

6 questions in the form of questionnaires (close ended technique) will be prepared and shared to the participant. They will provide their opinion about different transformations the workplace has seen due to the pandemic. The employees of the HongKong telecommunication companies will receive one Google Survey Form in their respective email ids and after getting approval from the managers the forms will be shared and all the information will be protected under the employee security code. The employees according to their convenience will provide their choices and from there the analysis will be maintained.

3.7 Research limitation

The key research limitation will be generated in the segment of a short time frame. As there is a specific time limit, managing the research within this time and making the proper research insightful can be quite challenging to manage. Another issue generates in the segment of coordination where it has seen that managing all the planning effectively within a specific timing can be challenging to access.

3.8 Research timeline

3.9 Costs, Access and Ethical Issues

Ethical aspects:The ethical norms and related responsibilities need to be followed where all data will be protected under the Data Collection Act 1998. The people will be forced to provide their opinion and no exchange of money will happen. The data collection technique through survey will happen after taking consent from the people from the three Telecommunication companies in Hong Kong.

Carry out independent primary research

Design, implement, collect and critically analyse data. For example, using a survey/questionnaire/interview or other primary research technique collect data and then present and analyse findings. Present your findings using visual illustrations e.g. bar charts/pie graphs/tables.

Your report will include the critical analysis of data and the advantages and disadvantages of the research methods and approaches taken to data collection.

Solution: Data analysis and findings

Data analysis is a crucial part for the research and this allows the researcher to interpret opinion and maintain proper outcome for the research. The primary data collection for this particular research will be done by engaging 50 people from the top 3 telecommunication companies in Hong Kong. In order to create an enriched interpretation on the collected data the researcher also will provide analysis of them so that appropriate understanding can be maintained.

Quantitative analysis

Q1. How far do you agree the global pandemic has changed the working scenario of the employees for different organizations?

Table 1: Global pandemic has changed the working scenario of the employees for different organizations

Analysis: From the current presentation, it can be stated that the working scenario for the different organizations have been changed after the pandemic and employees have learned many aspects regarding the work plan and its related approaches. From the overall segment one thing is highly particular which is to present the overall ideas regarding IT transformations and maintain the digital workplace support so that applicable business directions can be constructed effectively. Future proof of development can be possible by initiating these changes positively and creating the atmosphere where supportive approaches towards forming a better workplace environment can be possible after this pandemic.

Q2. How far do you agree tech-enabled workplace processes help to enhance employee experience within the companies?

Table 2: Tech-enabled workplace processes help to enhance employee experience within the companies

Analysis: From the graphical presentation, we can see that respondents have agreed on the fact that tech-enabled workplace processes help to enhance employee experience within the companies by proposing structured approaches. The employee experience after the pandemic has changed in different ways and the organizations are supporting the employees to process with the new workplace approaches and prioritizing innovative plans so that constructive action directions can be followed. Evaluation of current planning and considering structured approaches in this segment can channelize and maintain the ideas regarding strong focus on the several action plans and create structured directions which possibly channelize helpful action aspects.

Q3. How far do you agree leaders and managers can provide major support to the employees to associate with the new workplace trends?

Table 3: Leaders and managers can provide major support to the employees to associate with the new workplace trends

Analysis: From the above-mentioned graphical representation, it can be stated that employees can get major support from the leaders and managers so that an effective action pathway by directing the necessary activities can be followed. The complete and helpful approaches from the leaders and managers in this context evaluate different necessities and from that major support can be gained. As the new workplace techniques will be quite tough to adopt for the employees, proposing a standard action plan by generating support specific approaches for them can be helpful in this prospect. In this context, integrated leadership approaches and forming better workplace strategies can create and consider helpful approaches so that security and work effectiveness can be channelized properly.

Q4. How far do you agree exploring changes by following current trends and requirements after the impact of Covid-19 can bring productivity?

Table 4: Exploring changes by following current trends and requirements after the impact of Covid-19 can bring productivity

Graph 4: Exploring changes by following current trends and requirements after the impact of Covid-19 can bring productivity
Analysis: By following current changes and related approaches, it is highly appropriate to consider insightful approaches and generate mindfulness about the entire work system planning so that necessary indications toward following current changes can become possible. The major considerations in this aspect will be followed by stating the idea about workplace environment planning and gaining productivity support after enhancing the same. The applicable support plan, state focused action directions and creating necessary approaches by following several requirements in this segment generate major support for the employees. This context will prioritize the physical security, generate strong action based understanding and propose helpful strategies for the employees so associate effectively with the employees.

Q5. How far do you agree behavioural changes became a major attribute to address near and long-term requirements for the employees after the pandemic?

Table 5: Behavioural changes became a major attribute to address near and long term requirements for the employees after the pandemic

Analysis: From this overall analysis, it can be stated that positive behavioural changes can create better approaches for the employees and this context helpfully presents necessary directions so that focused approaches to generate productivity get maintained. Delivering the business objectives effectively and considering standard directions can create the ideas regarding focused assessment so that followed work related directions can be supported. The proper insights and related directions helpfully consider the key ideas regarding current workplace support and structure major ideas regarding overall productivity management along with employee support. When the employees will feel positive, they can engage in the different activities and this positive engagement helpfully channelize better understanding so that supportive associations can be maintained effectively. The remote working process has generated some major shift and upend technologies bring the possibility to associate with strong business engagement and build structured approaches so that collaborative work engagement can be followed and supported.

Q6. How far do you agree economic transformations play a major role while initiating change within the workplace as an impact of this Covid-19 pandemic?

Table 6: Economic transformations play a major role while initiating change within the workplace as an impact of this Covid-19 pandemic

Graph 6: Economic transformations play a major role while initiating change within the workplace as an impact of this Covid-19 pandemic

Analysis: From the overall representation, it can be stated that appropriate economic transformations can play a major role in creating and managing overall change and effective employee support after Covid-19 pandemic, this aspect can be possible. Flexible versions of current workplace management and sustain technological directions can follow and build supportive indications so that unbridled collaboration gets processed so that focused action support can be followed effectively. This helps to enable constructive action support and generate the overall understanding that helpfully maintain resilient support and process with the intelligence and automation directions so that core approaches towards action processes can be maintained. Work engagement and better activities can be maintained well when the employees understand about entire action processes by creating structured processes.

Communicate outcomes - Report

Develop a report that provides valid and justified recommendations for the business organisation based on the analysis of the research both primary and secondary. Your findings and outcomes must be based on the research proposal objective/s and refer back to this in drawing your conclusions.

Finally critically reflect on how you have conducted the project, the lessons learnt and the alternatives you would consider in the future with recommendations for actions to be taken forward.

Solution: Conclusions& Communicating Research Outcomes to Different Stakeholders

5.1 Cross-border employee engagement in telemarketing sector
The supply of complementary infrastructure, such as healthcare, should be reconsidered. With the increased telework, the sector need not result in a reduction in company-supplied healthcare.Instead, quality care needs to be provided closer to home for all its employees and managers. Increased telework without accompanying initiatives to strengthen supported infrastructure may raise the strain, particularly on women, of conflicting work and require attention.Telemarketing sector of Hong Kong need to comply with bilateral tax agreements, that will not only address regional connectivity but also facilitate cross-border working with other countries (neighbouring or international). Allowing proper transformation in workplace will increase the effective skill, services and activities and supply to firms and people. However, amidst, the crisis, the sector needs to make few adjustments that are required to accommodate the particular situations of cross-border employees. It is company's responsibility to provide employees, staff and managers with terms of benefits and quality health care. The crisis since 2020 is causing a cultural shift in the allocation of care responsibilities, as women, who are disproportionately involved in these chores, and employed in critical professions, forcing spouses to step in. This transition might be bolstered by modifying the benefit and tax systems, for example, by reviewing tax breaks for single-earner households.

5.2 Develop workplace culture
A change in culture may be done by conducting information campaigns on successful transitions and emphasising the larger social advantages that go beyond competitiveness and effectiveness. This can be done by lowering work from home responsibility, develop environmental impact and increasing work-life balance throughs hared responsibilities. It will also allow work place culture to develop by modifying the legal and regulatory framework, such as adopting digital signatures more extensively by China's main business sectors to enhance security, privacy and confidentiality.

5.3 Develop digital skills and usage
Apart from company's compliance and readiness, governments of Hutchison Asia Telecom Group need to encourage enterprises and people to have access to a fast, dependable, and reliable ICT infrastructure that will allow smooth working process. Government needs to support the companies with readiness of the ICT infrastructure and provide financial pre-requisite for facilitating telecommuting. Its primary function is to provide efficient methods of communication, particularly using video conferencing, for which dependable and fast internet access and services could be fostered and required. It is important to expand employment prospects in rural regions, lowering congestion and housing expenses in metropolitan areas, and generally enhancing work-life balance in Hong Kong. Furthermore, encourage complementing investments, assisting in overcoming cultural and legal barriers, operational balance and comply with laws of cybercrime.The sector needs to identify the long-term impact and effectiveness of teleworking and aggregate productivity amidst the expected worldwide spread of this work style. The Global Forum on Productivity (GFP) need to stand in support of Hong Kong's telecommunication sector and sue granular data to experimentally explore the relationship between telework and improve productivity at various levels.

5.4 Communication to key stakeholders
The key to development in corporate operations is valuable, communication, transparency and timely information. From conveying crucial data to customer feedback, staff, leaders, and firm's stakeholders must arm themselves with all necessary research findings in order to make effective decisions especially or Hutchinson Telecom in Hong Kong. The process of disseminating research findings to stakeholders consists of four parts which will be beneficial for a company serving globally. Stakeholders need to get critical information by asking the correct questions, permitting questions, sending feedbacks and by allowing them to challenge assumptions. Another way is to provide insights gleaned through interviews and surveys that can be recorded and evaluated by Hutchinson group. Having constant engagementwith stakeholders will allow thetelecomcompany to elevate on what is working and identifies room for improvement or higher productivity. It will alsoencourage team work and fresh concepts to the fore.Lastly interview, survey and feedback will foster the regions with the highest levels of engagement, development, and success.

Chapter 6: Recommendations

Smart and high tech workplace management after the impact of Covid-19 can bring necessary implications on productivity and majorly change employee mind-set towards different new actions. It can be stated that expansion of innovative planning and considering a wide range of work portfolios for the organizations channelize standard support-based directions.

Smart workplace management: Smarter workplaces can be cost effective and bring healthier environments for the employees and this is also connected with predictive and automated maintenance routines where machine learning enabled algorithms play a major part. The workplaces with smart technologies ensure productive workplaces where collaborative and focused action support can be channelized effectively. Effective deployment of the digital workplace technology becomes supportive to maintain costs, generate alignment with finance and other departments and strongly associate with the appropriate operations. One benefit for the employees is associated with continuous exploration of planning and productivity enhancement.

Integrated leadership and strong management: After this pandemic, the companies have learned about current workplace planning which will provide them with standard production guidelines, maintain employee specific requirements and generate supportive indications to follow market trends. In this segment integrated leadership can channelize and address holistic planning to create better strategic orientations. Strong management can effectively help to present better IT infrastructure and evaluate any gap between current work system planning. The overall considerations in this segment address different long-term requirements and consider supportive engagement so that possible future work directions can be maintained.

Engage with prioritized and staffed deployment plan: With strong technology and different human resource planning, it is highly appropriate to consider business specified objectives which can be the future proof of several developments. These developments can generate fastest changes and talent, physical security and finance management become highly effective.

Chapter 7: Reflective statement, Project Limitation & Consideration of Alternative Research Methodologies

After concluding the research, I have gathered immense knowledge about the entire study and it has created a major insight towards workplace transformation as Covid-19 pandemic becomes a challenging time for the different organizations. It has seen that some of the major forces drive the workplace change and human experiences also evolved with the circumstances (Ouet al. 2022). In my opinion, to make the work process all the more effective for the employees it has seen that some modifications become a major part of the research and this context generates several changes. A wide range of forces like economic, ethical and behavioural have shifted the employee expectations around the workplace and this has generated some key approaches which can be effective and proper. For the telecommunication workers, hybrid work solutions have been projected so that proper action directions and managing the supportive approaches by generating and creating standard action approaches can be maintained well (Fonget al. 2021). I have also gathered knowledge from the research that digital work solutions become one of the most significant aspects that structure potential work directions and skilfully maintain the employees to get into this new work phrase. In order to maintain appropriate productivity gain, it is highly supportive to consider flexibility of the workers and process with the different action approaches which can provide major support to the workplace.

In this context, consideration of case study analysis can be presented where different telecommunication companies and their work transformations can be stated and presented.

Concurrently, I have seen from this particular research that emphasizing on the work system planning and generating an environment for the employees can create major support where the entire plan can be just ‘fit for purpose'. My ideas here are also connected with a smart workplace and understanding about the employees' opinion and from the analysis after gathering data I have come to know that employees are slowly adopting the new workplace technique. The limitation of this research can be generated from not analysing secondary data and it can create challenges regarding not generating appropriate support specific direction as this data will help to judge different books, articles and journals to present workplace transformations during this Covid-19 pandemic.

This workplace transformation also slows increased optimization of data and information from different sources so that improved workplace management can become possible (Ng, 2022). Here, one thing is quite prominent which is employee expectations and learning from the new environment of the workplace so that helpful directions in creating necessary action pathways get maintained. To my mind, changes in the workplace after a pandemic can bring different other innovative approaches to initiate future growth.

- Project limitation could be timing, human &/or financial resources.
- Kindly add another paragraph; it is relevant to ‘consideration of alternative research methodologies', P7 in assessment criteria.
- Include perspective such as consideration of qualitative data collection, directions for other research projects in the future.