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Unit 4 Research project - Customer Satisfaction in Easy Jet Airlines - Level 5 Diploma in Travel and Tourism

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Program: Diploma in Travel and Tourism

Unit Name: Unit 4 Research project - Customer Satisfaction in Easy Jet Airlines

Level: Level 5

Task - 1
Research Proposal

Research title - Customer satisfaction
1.1 Formulate and record possible research project outline specifications.
1.2 Identify the factors that contribute to the process of research project selection
1.3 Undertake a critical review of key references about ‘customer satisfaction' and ‘influential factors on customer satisfaction'
1.4 Produce a research project specification.
1.5 Provide an appropriate plan and procedures for the agreed research specification.

Task - 2
2.1 Match resources efficiently to the research question or hypothesis.
2.2 Undertake the proposed research investigation in accordance with the agreed specification and procedures
2.3 Record and collate required data?

Task - 3
3.1 Use appropriate ‘research evaluation techniques'
3.2 Interpret and analyze the results in terms of the original research specification


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