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Qualification - BTEC Level 3 Diploma in Information Technology
Unit Name - Customising and Integrating Applications
Unit number - Unit 15
Unit Level - Level 3
Assignment - How are applications customised?
Learning aim 1: Investigate the customisation and integration of applications used by organisations to meet their needs
Answer: Organisations often use customisation and integration to tailor off-the-shelf software to their unique needs. Customisation involves modifying an application's features, such as changing its user interface, adding specific business logic, or creating custom reports. Integration is the process of connecting different applications so they can share data and functionality, streamlining workflows and avoiding manual data entry. For example, a business might integrate its customer relationship management (CRM) software with its accounting system. This ensures that when a sales transaction is recorded in the CRM, an invoice is automatically generated in the accounting software. Investigating these processes requires analysing the organisation's specific requirements and identifying how existing software can be adapted or connected to meet them effectively.
Scenario: You have recently started work as a junior IT Application Developer in a medium sized company. The company has alarge number of office based staff who make use of a wide range of computer software including office, Internet and email applications. You supervisor has asked you to investigate whether the company might be able to make better use of customised and integrated applications.
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Task 1 The first step in the investigation is to write a report in which you evaluate how and why customised and integrated applicationscould meet the company needs.
You need to cover:
• Types of application software that can be customised and integrated
• Purposes of customising and integrating applications
• Issues with customising and integrating applications
• Programming languages used to customise and integrate applications
• How different application software can be customised and integrated
Your evaluation needs to compare customised and integrated applications with off-the-shelf software and the factors that need to be considered in deciding which technology to use.
Your evaluation will lead to a supported judgement, showing relationship to its context.
Your work should demonstrate high quality communication through the use of accurate and fluent vocabulary, supporting a logically structured and thought out response.
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Unit/Criteria reference
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To achieve the criteria you must show that you are able to:
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A.D1
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Evaluate why and how customised and integrated applications meet organisational needs and what the difference and common issues are with each approach
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A.M1
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Compare why and how customised and integrated applications meet organisational needs and what the difference and common issues are with each approach.
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A.P1
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Explain why common applications are customised and integrated
to meet organisational needs and what the difference and common
issues are with each approach.
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A.P2
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Explain how common applications are customised and integrated
to meet organisational needs.
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Assignment 2 - Example customised and integrated applications
Learning aim: Explore the technologies and techniques used to customise and integrate applications
Answer: A common example of a customised application is a customer relationship management (CRM) system that has been configured for a specific company. A basic CRM might be customised to include unique fields for a company's sales process, such as tracking specific product configurations or managing service contracts. . An example of an integrated application is the connection between an e-commerce website and a warehouse management system (WMS). When a customer places an order online, the e-commerce platform's data is automatically sent to the WMS. This triggers the process of picking, packing, and shipping the products without any manual intervention. This type of integration is crucial for maintaining efficient operations and providing a smooth customer experience.
Scenario: You have recently started work as a junior IT Application Developer in a medium sized company. The company has a large number of office based staff who make use of a wide range of computer software including office, Internet and email applications. You supervisor has asked you to investigate whether the company might be able to make better use of customised and integrated applications.
Task 1: Following your initial evaluative report the next step in your investigation is to produce 6 short example solutions which you should use to critically analyse how applications can be customised and integrated to better meet organisational needs. You will need to examine the solutions in a methodical and detailed way, considering alternative ways of completing the activities and recommend your preferred solution.
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Criteria covered by this task:
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Unit/Criteria reference
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To achieve the criteria you must show that you are able to:
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B.D2
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Critically analyse, using short example solutions, how applications are
customised and integrated to better meet organisational needs.
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B.M2
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Assess accurately, using short example solutions, how applications are
customised and integrated to better meet organisational needs.
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B.P3
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Explain, using short example solutions, how applications are customised and integrated to better meet organisational needs
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Assignment 3 - Develop a solution
Learning aim: Develop customised and integrated applications to meet organisational needs
Answer: Developing a customised application requires a detailed understanding of the organisation's requirements. This involves creating new features, modifying existing workflows, or building custom reports and dashboards that provide valuable insights. Development could be done using the application's built-in tools or through an external platform. For instance, a bespoke module might be created to handle a company's specific inventory tracking process within an enterprise resource planning (ERP) system. . To develop an integrated application, developers use Application Programming Interfaces (APIs) to create a bridge between two different software systems. This involves writing code to make requests to one application's API and process the data received, then sending that data to another application. The goal is to automate business processes, such as automatically updating a company's financial records whenever a new sale is made in their point-of-sale system.
Scenario: You recently started work as a junior IT Application Developer in a medium sized company. The company has a large number of office based staff who make use of a wide range of computer software including office, Internet and email applications. Following your investigation into customised and integrated applications you supervisor has asked you to develop a solution for the company Training Department. The Training Department produce a spreadsheet which lists the courses they run each month. The solution should allow users to select the training sessions they wish to attend on a form (based on the spreadsheet). The responses the user makes on the form will then create a summary document listing the selections made which is emailed to the user.
Task 1 You need to:
• Produce an effective design for the customised and integrated application to meet the needs of the Training Department providing sufficient detail for the solution to be developed. Justify your design decisions including discussion of alternative solutions and why these were rejected.
• Carry out a review of the design with at least two other people and annotate the original design identifying improvements that could be made at the development stage.
• Develop the solution and carry out testing to ensure the solution functions correctly and meets the Training Departments requirements.
• During development and following testing optimise the solution adding functionality to better meet the Training Department's needs.
• Evaluate the design and the completed, optimised solution making suitable and reasoned justifications of the decisions taken in comparison to alternative solutions.
Overall the evidence will demonstrate that you can evaluate the designs and the optimised solution to meet the company requirements and that you can work professionally and independently. Technical terminology should be correctly and consistently used. The evidence should beeasy to read and understand by a third party.
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Unit/Criteria reference
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To achieve the criteria you must show that you are able to:
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C.D3
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Evaluate the designs and the optimised, customised and integrated applications against organisational needs
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C.M3
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Justify design decisions made, showing how the customised and integrated applications will result in an effective solution
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C.M4
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Optimise the customised and integrated applications to meet organisational needs.
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C.P4
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Produce designs with some inconsistencies for customised and
integrated applications to meet organisational needs.
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C.P5
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Review the design with others to identify and inform improvements to
the proposed application's design
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C.P6
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Produce customised and integrated applications to meet organisational needs.
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C.P7
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Test the customised and integrated applications for functionality and for
acceptance against the organisational needs.
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