Unit 4 Research Project - Level 5

Unit 4 Research Project - Level 5 (Diploma in Travel and Tourism)

Unit Code: K/601/0941

Introduction: Ryanair Ltd. is the low cost Irish airlines. Headquarter of the airline is located at Dublin, Ireland. The primary operations of the airline have been conducted at Dublin and London Stansted Airports.

According to SERVQUAL scale, what are the factors in which customer satisfaction can be dependent?

To determine the level of customer satisfaction of Ryanair.

Specific objectives:

Literature review:

International Journal of Management and Strategy

POSTER

Customer satisfaction in ryanair:

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