Unit 14 Working with leading People – Airlines - Level 5 Diploma in business

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Program: Diploma in Business

Unit Name: Unit 14 Working with leading People - Airlines

Level: Level 5

Task 1
1.1 Prepare documentation to select and recruit a new member of staff.
1.2 Assess the impact of legal, regulatory and ethical considerations that are needed for the recruitment and selection process.
1.3 CV, references, simulations, interviews, application forms.
1.4 How have you contributed to the selection process to make it more effective

Task 2
2.1 Explain the Skills and attributes required for leadership
2.2 Explain What is Difference between a leader and a manager
2.3 Situations to include a crisis, change, implementation of a new strategy to improve the declining sales
2.4 What methods you would use to motivate the staff to achieve an increase in sales.

Task 3
3.1 Assess the benefits of team working in the airline and the team should be the cabin crew consisting of at least six members.
3.2 Demonstrate working in a cabin crew team as a leader and member towards specific goals, dealing with any conflict or difficult situations that you may have faced of recent.
3.3 As a leader of the cabin crew review the effectiveness your team has achieved in their recent goal of increasing customer satisfaction.

Task 4
4.1 What factors will you need to consider in planning and monitoring and assessment of work performance for the cabin crew.
4.2 How can you plan and deliver the assessment to ensure needs of the cabin crew is developed.
4.3 What methods can you suggest that the airline should use to evaluate the success of the assessment process.

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