Unit 18 Human Resource Management for Service Industries - Hilton Hotel Stratford

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Task 1:

Question 1 Analyse the role and purpose of human resource management in a selected service industry with reference to Hilton Hotel Stratford.

Question 2 Justify a human resources plan based on an analysis of supply and demand for a selected service industry with reference to Hilton Hotel Stratford.

Task 2:

Question 1 Assess the current state of employment relations for the Hotel industry.

Question 2 Discuss how employment law affects the management of human resources for the Hilton Hotel as selected service industry business.

Task 3:

Question 1 Discuss a job description and person specification for a selected service industry job

Question 2 Compare the selection process of different service industries businesses.

Task 4:

Question 1 Assess the contribution of training and development activities to the effective operation of a selected service industry business.

Unit 18 Human Resource Management for Service Industries – Hilton Hotel Stratford

Unit 18 Human Resource Management for Service Industries focuses on HR planning, recruitment, training, motivation and employee retention in service businesses. This guide breaks down the Unit 18 assignment help using Hilton Hotel Stratford as a real-world case study to make concepts easier to understand and apply in your work.

Human Resource Management (HRM) involves planning, organising, directing and controlling an organisation’s workforce. In service industries like hospitality, HRM plays a vital role because employees directly impact customer experience.

• Understand human resource planning
• Analyse recruitment and selection processes
• Explain training and development techniques
• Discuss motivation theories and retention strategies
• Apply HRM theories to real organisations

Hilton Hotel Stratford is used in this assignment to illustrate HRM practices in a real service environment. Discuss how Hilton manages its staff, trains employees, and motivates teams to deliver high levels of customer service.

Task 1: Human Resource Planning

Human Resource Planning involves forecasting future staffing needs, assessing current workforce capability, and planning how to fill any gaps. Explain Hilton’s HR planning strategies and tools.

Task 2: Recruitment & Selection

Discuss how Hilton recruits and selects employees, including internal and external sources, assessment methods and job specifications.

Task 3: Training & Development

Explain the training and development approaches used in hospitality, why they matter and how Hilton ensures staff skills are up-to-date.

Task 4: Motivation & Employee Retention

Analyse motivation theories like Maslow and Herzberg. Discuss strategies for retaining top talent and ensuring high staff morale at Hilton.

• Link HR theories to Hilton’s real practices
• Use current academic sources and journals
• Include clear diagrams or tables
• Make sure your referencing is accurate

Our HRM experts provide help with structuring, writing, referencing and examples tailored to UK academic standards.

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