Performance monitoring and change management

Unit 33 Small Business Enterprise - Level 4 (Diploma In Business)

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Task 1

Question 1 Produce a profile of your chosen small business environment (sbe). The profile of the sbe should identify its three smart objectives, context and competition in which it is operating, strengths and weaknesses and key performance indicators/ measures.

Question 2 Theory and practice has mentioned various indicators of measuring organizational performance (such as financial profits, roi, market share, customer satisfaction, employee motivation, operations quality, flexibility, speed and cost indicators and so on). Carry out an analysis of your sbe using any three different comparative measures of performance. Use appropriate theories to support your investigation.

Task 2

Question 1 based on the findings in task 1.1, recommend with justification, appropriate actions to overcome the weaknesses in your sbe you identified.

Question 2 based on the findings in task 1.1, and 1.2, analyze ways in which existing performance of your sbe could be maintained and strengthened.

Question 3 ansoff's matrix discuses four areas of business expansion and growth. Based on the findings in task 1.1, and 1.2, recommend with justification, any two new areas in which your sbe business could be expanded. Use appropriate theories to support your analysis.

Task 3

Question 1 produce an assessment of existing business objectives and plans of your sbe. What are good and bad points in the existing business objectives and plans of your sbe and why?

Question 2 based on your assessment in task 3.1, prepare a revised business plan to incorporate appropriate changes to overcome weakness of exiting plan. Use appropriate theories and business models to support these changes.

Question 3 based on your revised plan in 3.2, prepare an action plan to implement the changes you identified in order to strengthen the performance of your sbe. Use appropriate change management theories and models to implement these changes.

Task 4

Question 1 in the task 3, you have proposed some major changes in your sbe. Now write a report on the impact of those changes on the operations of your sbe and its personnel.

Question 2 plan how you would manage those proposed changes at your sbe. Use theory and examples to support your discussion.

Question 3 write a report, how you would monitor improvements in the performance on the operations of the chosen business over next two years. Use theories on performance monitoring and change management and Operations to support your analysis.

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