Unit 3 Customer Service - level 5

Diploma in Hospitality Management - Unit 3 Customer Service - level 5

Task 1 Researching Hotel Customer Service Policies

1.1 Discuss the reasons for using customer service policies

1.2 Discusses the purpose of evaluating a customer service and indicates how this can assist future staff training and development

Task 2 Communication and purpose of promoting a customer-focused culture

2.1 Evaluate different communication methods and how these are used to best effect

2.2 Analyze how customer perception is influenced by customer service provision

Task 3 Investigate customer requirements and expectations

3.1 Assess sources of information on customer requirements such as information through customers, staffs, management, customer records and past information and satisfaction levels

3.2 Carry out research using customer requirements and satisfaction levels for the organization and suggesting potential improvements based on the outcome of the research

Task 4 Role play Observation

HND Diploma In Law

EDEXCEL BTEC Higher National Diploma in Health and Social Care

Postgraduate Certificate in Education PGCE

HND Diploma in Management (Finance)

Innovation and Improvement through Action Research Assignment Help

Pearson BTEC Level 5 Diploma in Management and Leadership with Official Exam

Management Accounting Assignment Help

BTEC Diploma in Animal Care Level 2

Civil Engineering Technology Assignment Help

Unit 16 Research Methods for Strategic Managers Assignment Help-Pearson BTEC Level 7 Extended Diploma in Strategic Management and Leadership

Hospitality Business Enterprise Assignment Help

Level 5 Award in Management and Leadership - Pearson BTEC Certification

Want to Excel in Course? Hire Trusted Writers for Help! —> https://miracleskills.com/