Unit 4 Research Project on Customer Satisfaction - Level 5

Unit 4 Research Project on Customer Satisfaction - Level 5 (Diploma in Business)

Task 1

1.1 Research Project outline specification

1.2 Factors contributing research project selection

1.3 Critical review

1.4 Research project proposal

1.5 Appropriate plan and procedures.

Task 2

2.1 Research questions or Hypothesis

Research questions: -

R1. Is low cost impact their service quality.

R2. What are the measures that helps in lowering their cost?

R3. Is low cost is sufficient enough to increase the customer satisfactions?

2.2 Data collection method

2.3 Record and collate data

Task 3

3.1 Research Evaluation techniques

3.2 Data analysis

3.3 Recommendations and Further consideration

Task 4: Poster

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EDEXCEL BTEC Higher National Diploma in Business

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Construction BTEC Diploma

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