Rooms Division Operations Management Assignment
Qualification - BTEC Higher National Diploma in Hospitality Management
Unit number and title - Unit 6 Rooms Division Operations Management
QFC Level - Level 5
Unit Code - R/601/1792
Layout and Referencing:
Present your work in one business report style which should include table of contents, reference list, foot or end appendices if any Include the reference code of this assignment on your assignment submission.
Each page must be numbered at the bottom right hand side.
Ensure your name is in the footer and the production date/version number of your assignment Spell-check the document and make sure there are no grammatical errors.
Complete all the tasks.
Produce clear specific reasoning and arguments in support of your answer.
You must include a bibliography at the end to show where your information was sourced.
Your source must be identified using the Harvard referencing system. The works used in your bibliography will not be included in your word count.
1.1 Discuss accommodation and front office services for different organisations
1.2 Analyse the roles and responsibilities of a range of accommodation and reception services staff
1.3 Discuss legal and statutory requirements that apply to rooms division operations
1.4 Evaluate services provided by the rooms division in a range of hospitality business
2.1 Assess the importance of the front of house area to effective management
2.2 Discuss the key aspects of planning and management of the front of house area for a given hospitality operation management
2.3 Critically discuss the key operational issues affecting the effective management and business performance of the front office area of a given operation
3.1 Assess the importance of property interiors and design to effective management
3.2 Discuss the critical aspects of planning and management of the accommodation service function for a given hospitality operation
3.3 Analyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation
4.1 Perform revenue/yield management activities to maximise occupancy and rooms revenue
4.2 Discus sales techniques that rooms division staff can use to promote and maximise revenue
4.3 Discuss the purpose and use of forecasting and statistical data within the rooms division
4.4 Calculate rooms division performance indicators to measure the success of accommodation sales