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Unit 14 Working with People - British Airways - Level 5 Diploma in business

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Program: Diploma in Business

Unit Name: Unit 14 Working with People - British Airways

Level: Level 5

Task 1
1.1 Preparation of documentation to select and recruit a new member of staff
1.2 Impact of legal, regulatory and ethical considerations that are needed for the recruitment and selection process
1.3 Selection techniques being used to recruit the suitable candidate in British airways
1.4 Evaluation of own contribution to the selection process

Task 2
2.1 Explain the skills and attributes needed for leadership.
2.2 Difference between leadership and management
2.3 Comparison of leadership styles for different situations
2.4 Ways to motivate staff to achieve an increase in sales

Task 3
3.1 Benefits of team working for an organization
3.2 Group members towards specific goals, dealing with any conflict or difficult situations
3.3 Effectiveness of the team in achieving the goals

Task 4
4.1 Work and development needs of individuals
4.2 Plan and deliver the assessment of the development needs of individuals
4.3 Success of the assessment process


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