Implementing an effective quality systems and procedures

Unit 15 Resort Management - Diploma in Travel and Tourism

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Task 1:

Question 1: Using a couple of resorts you have chosen to focus from your company portfolio, investigate and analyze the various functions of resort operations, including the coordination and handling of various suppliers and customer service function as well as managing the legal requirements, e.g. health and safety issues, contracts, meeting local laws etc.

Question 2: Critically examine and analyse the resort management structure for the various types of tour operators and their guest-related activities, including specialist programmes such as driving or seasonally varied events such as winter sports.

Task 2:

Question 1: Discuss the importance of effective quality systems in resort operations and discuss how resorts usually apply and monitor the quality procedures in managing conflicts and legal issues.

Question 2: Analyzing how implementing an effective quality systems and procedures by your organization (tour operator) produced results and impacted on the operations of the resort.

Task 3:

Question 1: Analyze a range of incidents that affect the resort environment and evaluate the procedures to be implemented by a tour operator to deal with different force majeure situations in the resort.

Question 2: Discuss how procedures to be implemented in dealing with incidents comply with guidelines of trade associations and government bodies.

Unit 15 Resort Management is a core unit in the Diploma in Travel and Tourism. It covers the essential concepts and practices of resort management, including:

• The different types of resorts
• The structure and organization of resorts
• The key departments and functions of resorts
• Resort operations management
• Resort marketing and sales
• Resort quality management
• Resort sustainability

The assignment for this unit is typically designed to assess learners' understanding of the key principles of resort management and their ability to apply them to real-world scenarios. Learners may be asked to complete a variety of tasks, such as:

• Write a report on the different types of resorts and their target markets
• Develop a resort operations plan for a new resort
• Design a marketing and sales campaign for a resort
• Develop a quality management system for a resort
• Propose a sustainability strategy for a resort

If you need help with the Unit 15 Resort Management assignment, there are a number of resources available to you. You can access your tutor or lecturer for support, or you can use online resources such as textbooks, articles, and websites.

Specifically, for the assignment, you can focus on the following areas:

The different types of resorts and their target markets: This includes understanding the different types of resorts that exist, such as beach resorts, ski resorts, and conference resorts, as well as the different target markets that each type of resort caters to.
Resort operations management: This includes understanding the different departments and functions of resorts, such as front desk, housekeeping, food and beverage, and recreation, as well as how these departments work together to provide a seamless experience for guests.
Resort marketing and sales: This includes understanding the different marketing and sales channels that resorts use to reach and attract guests, as well as how to develop and implement effective marketing and sales campaigns.
Resort quality management: This includes understanding the importance of quality management in resorts, as well as how to develop and implement a quality management system.
Resort sustainability: This includes understanding the different ways that resorts can become more sustainable, such as through energy conservation, water conservation, and waste reduction.

By focusing on these areas, you can write a well-informed and comprehensive assignment that demonstrates your understanding of the key principles of resort management.

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