Implementing an effective quality systems and procedures

Unit 15 Resort Management - Diploma in Travel and Tourism

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Task 1:

Question 1: Using a couple of resorts you have chosen to focus from your company portfolio, investigate and analyze the various functions of resort operations, including the coordination and handling of various suppliers and customer service function as well as managing the legal requirements, e.g. health and safety issues, contracts, meeting local laws etc.

Question 2: Critically examine and analyse the resort management structure for the various types of tour operators and their guest-related activities, including specialist programmes such as driving or seasonally varied events such as winter sports.

Task 2:

Question 1: Discuss the importance of effective quality systems in resort operations and discuss how resorts usually apply and monitor the quality procedures in managing conflicts and legal issues.

Question 2: Analyzing how implementing an effective quality systems and procedures by your organization (tour operator) produced results and impacted on the operations of the resort.

Task 3:

Question 1: Analyze a range of incidents that affect the resort environment and evaluate the procedures to be implemented by a tour operator to deal with different force majeure situations in the resort.

Question 2: Discuss how procedures to be implemented in dealing with incidents comply with guidelines of trade associations and government bodies.

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