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Unit 1 Communicating in HSC Organisations

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Unit 1 Communicating in HSC Organisations

Introduction: NHS serves health care services to the people in United Kingdom and works in order to aware them about the health care services provided by the government for the local public. The current study identifies the communication theories which are applicable in health and social care. The report identifies the use of strategies to support users of health and safety services and explains the communication process is influenced by values and cultural factors in the organization. The study would also focus on the policies which the organization must focus on in promoting good communication process. The last section of the study would be focused on use of ICT in proper communication in social care.

Task 1

1.1 Theories of communication to health and social care

1.2 Use communication skills in a health and social care

1.3 Methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings

1.4 The use of strategies to support users of health and social care services with specific communication needs

Task 2

2.1 The communication process is influenced by values and cultural factors

2.2 Legislation, charters and codes of practice impact on the communication process in health and social care

2.3 The effectiveness of organizational systems and policies in promoting good practice in communication

2.4 Ways of improving the communication process in a health and social care

Task 3

3.1 Use standard ICT software packages to support work in health and social care

3.2 The benefits of using ICT in health and social care for users of services, care workers and care organizations

3.3 Legal considerations in the use of ICT impact on health and social care


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