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Unit 14 Working With and Leading People - British Airways

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Unit 14 Working With and Leading People - British Airways

Section 1- Lo 1: Be able to use recruitment, selection and retention procedures

1.1 The preparation of job analysis, job description, person specifications.

1.2 Assess the impact of legal, regulatory and ethical considerations that are needed for the recruitment and selection process

1.3 Take part in the selection process

1.4 How have you contributed to the selection process to make it more effective

Section 2: LO 2: Understand the styles and impact of leadership

Presentation

Section 3: LO 3:

3.1 Assess the benefits of team working in the airline and the team should be the cabin crew consisting of at least six members

3.2 Demonstrate working in a cabin crew team as a leader and member towards specific goals, dealing with any conflict or difficult situations that you may have faced of recent.

3.3 As a leader of the cabin crew review the effectiveness your team has achieved in their recent goal of increasing customer satisfaction.

Section 4: LO 4:

4.1What factors will you need to consider in planning and monitoring and assessment of work performance for the cabin crew.

4.2 How can you plan and deliver the assessment to ensure needs of the cabin crew is developed

4.3 What methods can you suggest that the airline should use to evaluate the success of the assessment process


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