Discuss the importance of effective quality systems

Diploma in Travel and Tourism - Unit 15 Resort Management - Thomas Cook - level 5

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Task 1:

Question 1 Investigate and analyse the various functions of resort operations, including the coordination and handling of various suppliers and customer service function as well as managing the legal requirements, e.g. health and safety issues, contracts, meetinglocal laws, etc.

Task 2:

Question 1 Discuss the importance of effective quality systems in resort operations and discuss how resorts usually apply and monitor quality procedures in managing conflicts and the legal issues.

Question 2. Analyse how implementing an effective quality systems and procedures by your organisation (tour operator) produced results and impacted on the operation of the resort.

Task 3:

Question 1. Analyse a range of incidents that affect the resort environment and evaluate the procedures to be implemented by a tour operator to deal with different force majeure situations in the resort.

Question 2. Discuss how the procedures to be implemented in dealing with incidents comply with guidelines of trade associations and government bodies.

Unit 15: Resort Management is a crucial module offered in the Diploma in Travel and Tourism program. This course focuses on providing students with comprehensive knowledge and skills required to manage and operate resorts effectively. Learners will explore various aspects of resort management, including strategic planning, hospitality services, customer relations, and financial management. The curriculum covers resort marketing, event planning, and staff training to ensure a seamless guest experience. Students will also learn about sustainable practices, eco-tourism, and the impact of tourism on local communities. With practical insights into the resort industry, graduates will be well-equipped to excel in their careers and contribute to the thriving travel and tourism sector.

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