Unit 4 Research Project - Level 5

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Unit 4 Research Project - Level 5 (BTEC Higher National Diploma in Travel and Tourism)

Task 1

1.1 Formulate and record possible research project outline specifications. You should include possible aims and objectives, literature review and resource implications

1.2 Identify the factors that contribute to the process of research project selection

1.3 Undertake a critical review

1.4 Research project proposal

1.5 Planning research project

Task 2

2.1 Research question or hypothesis

(A) what are the resources required to carry out your research?

(B) What is the relationship between ‘research resources' and the ‘research question or hypothesis'?

2.2 Questionnaire

What is your gender?

Which age group you are in?

Are you satisfied with the instruction of the executives while you are collecting ticket or boarding pass?

How long are you satisfied with the boarding luggage related rules and regulation?

How long you are satisfied with the welcome process and instruction process of cabin crews?

How long are you satisfied with the meal quality and policies ofeasyJet and Ryanair?

How many times do you travel by plane?

Does the cabin crew check and help to manage the seat belts and luggage?

2.3 Primary data analysis

Task 3

3.1 Research evaluation techniques

3.2 Interpret and analyse the results in terms of the original research specification by using ‘Frequency' and/or ‘Percentage' calculations

3.3. Make recommendations and justify areas for further consideration customer satisfaction in easyJet or Ryanair

Task 4: Poster

Appendix 1: Questionnaires

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