Customer Service Advisor at Delta PLC Bank

Unit 14 Working with and Leading People - Level 5 (Diploma in Business)

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Section 1

Question 1 Job Descriptions & Person Specification for Customer Service Advisor at Delta PLC Bank

Question 2 Assessment of the Impact of Legal, Regulatory and Ethical considerations on the R&S process

Answer: Legal, regulatory, and ethical considerations significantly influence the Research and Development (R&S) process.

Legal frameworks, such as intellectual property rights and data privacy laws, shape how companies can protect and utilize their innovations. Regulatory compliance, particularly in industries like pharmaceuticals and biotechnology, involves adhering to stringent guidelines for safety, efficacy, and environmental impact. Ethical considerations, including responsible research practices, data integrity, and ethical use of technology, ensure that R&S activities align with societal values and avoid causing harm. The interplay of these factors can impact the speed, cost, and direction of R&S projects, ultimately influencing the development of new products and services.

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Question 3 Reflective account on my contributions to the selection process as the HR manager

Question 4 Evaluation of the benefits of the contributions made to the selection process as the HR manager

Answer: As an HR manager, my contributions to the selection process offer several benefits. I ensure that the process aligns with the company's strategic goals and culture, attracting candidates who are not only qualified but also a good fit. By conducting thorough assessments and interviews, I identify candidates with the necessary skills and experience to excel in their roles. This reduces turnover and improves overall team performance. Additionally, my involvement in the selection process helps to maintain fairness and transparency, fostering a positive candidate experience and enhancing the company's reputation as an employer of choice.

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