University of Sunderland

Programme: BTEC Higher National Diploma in Business

Unit Number and Name: Unit 4 Management and Operations

Level: Level 4

Assignment Title - Leadership and Management Concepts


On successful completion of this module, students will have demonstrated:

1. Differentiate between the role of a leader and the function of a manager.
2. Apply the role of a leader and the function of a manager in given contexts.
3. Demonstrate an appreciation of the role leaders and managers play in the operations function of an organisation.
4. Demonstrate an understanding of the relationship between leadership and management in a contemporary business environment.

Unit Learning Outcomes:

LO1 Differentiate between the role of a leader and the function of a manager.

LO2 Apply the role of a leader and the function of a manager in given contexts.

Assignment Brief:

You are the Human Resource Manager foreither a named organisationor a listed company in Hong Kong. You are encouraged to use your own place of work.You have been asked by the CEO to investigate the impact of leaders and managers on the operations of this ever-growing company.

You will need to produce a report for the senior leadership team that includes the following:

1. An introduction to the organisation and management structure.

2. Definition and roles of both managers and leaders, highlighting the differences between management and leadership.

3. The different roles of management and leadership in application to different organisational situations, supported by theories and concepts.

4. How theories such as ‘chaos theory' and ‘management by objectives' apply to the organisation and how these have supported growth and sustainable performance.

5. Conclusions on how managers and leaders have made an impact on the organisation and recommendations for future improvements.

Assignment Title - Leaders and Operations Management

Unit Learning Outcomes:

LO3 Demonstrate an appreciation of the role leaders and managers play in the operations function of an organisation.

LO4 Demonstrate an understanding of the relationship between leadership and management in a contemporary business environment.

Assignment Brief:

Since reporting on the role of management and leadership within the organisation you have chosen (in Assignment Brief Number One) as the HR Manager, the CEO and founder have now asked you to feedback on best approaches and practices with regards to operations management.

You have to prepare a 15-minute presentation to the leadership team that will address how the leadership and management team can improve overall operations within the company.

To assist with this, you will need to investigate external business factors that impact uponoperational management and the decisions the management team makes.

The presentation slides should cover the following areas:

1. An introduction to the key operations of the organisation.

2. Details of each of the key operational functions, identifying the roles and responsibilities of managers in the key operational functions.

3. Explanation of the key operational approaches to operations management and their value.

4. An evaluation of the impact of external business environment factors that affectdecision-making by leaders and managers.

5. How operational efficiencies can be improved to successfully meet business objectives using appropriate management and leadership approaches.

6. Conclusions and supported recommendations for future improvements to be taken by the organisation.







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A. BEA has long provided comprehensive personal and corporate banking, finance and insurance facilities to a wide range of clients.

B. Wholesale plus personal banking services are provided through banks' personal banking, corporate banking, capital management, insurance and retirement allowances, funds markets, China as well as international departments.

C. BEA has long provided comprehensive personal and corporate banking, finance and insurance facilities to a wide range of clients.

D. Wholesale plus personal banking services are provided through banks' personal banking, corporate banking, capital management, insurance and retirement allowances, funds markets, China as well as international departments.

E. Services and Products, including syndicated loans, trade finance, foreign currency savings, deposits, transfers, mortgages, consumer loans, retail investment, credit cards, wealth management services, forward foreign exchange, private banking, brokerage services, compulsory provident fund services, as well as general and life insurance.

F. BEA keeps track of the latest market trends and strives to benefit from market development to provide new or improved products and services that meet customer needs.

G. HKBEA handles corporate and personal banking, finance and insurance services.

H. The management of the company is effective, and the organization's strategy can rise productivity.

I. HKBEA's management staff establishes employee task fulfillment standards based on standards set by management personnel, and company leaders complete employee work through effective interpersonal communication skills.

J. Because the tasks are separated and executed in an improved way, this different role of company leaders and managers leads to business growth.

  • Managers set goals of the organization.
  • Leaders motivate goals which are established by company's managers.
  • Managers convey the plans to leaders.
  • Leaders communicate as well as influence the workforces to work according to the policies.
  • Managers provide direction to groups.
  • Leaders give directions in the team.
  • Managers generate ideas for the progress of an organization.
  • Leaders perform the main role of applying those concepts or ideas into truth.

Planning: The key work of HKBEA officers is to design and set corporate goals that are consistent with increasing car revenue and sales. HKBEA's operating system for corporate objectives is included in the HKBEA, which helps in improving the production process to increase product efficiency. The role of the leader of HKBEA's leadership is to interact with the role set by these employees and to focus their attention on these objectives and objectives.

Organizing: The manager of HKBEA effectively organizes and uses the organization's resources to achieve organizational purpose. The role of the leader is to effectively disseminate resources and to implement employees, for example, to use the resources available to get the best results.

Direction: The manager will complete the points for the employees of HBBAA employees, but the leader's role is to create a team and guide how to do the job.

Staffing: It is the responsibility of the staffing staff and the staff recruited by the company has to make full use of it. HKKEA employs employer-based employees and their skills and capabilities. Leaders continually inspire employees, work on capabilities, and interact with them to solve dissent and evaluate their performance.

Coordinating: The management of HKKEA coordinates the work of the organization to get good results. The functions of various departments like production departments and finance departments also serve the company and create a high quality car. While coordinating activity, the role of leaders is to implement best practices to develop coordination in activities through dialogue and good leadership skills.

Controls: Developed by managers and HKBEA leaders, the strategies to implement these strategies are kept under the control of the company managers and they are managed which are cognizant of the results of employee performance according to the standards of the managers. Guide employees accordingly.

• Operations management is very significant segment of the organization to handle the actions of an organization and expand production quality of the organization.
• This presentation includes a description of an operational management as well as its impact on the company's production level (CIOCÎRLAN, 2018).
• The presentation included role of leaders and managers in increasing HKBEA's global business approach.
• Operational management is a process of effectively using organizational resources.
• The job of operations management is to rise productivity of the company with the least amount of resources.
• The procedure includes activities to change mw materials into finished services and products.
• Efficient "operation management" is uniformly important in the service industry.
• Since the investment in the service industry is intangible human resources plus intelligence, the challenges of operation management are diverse.
• Technologies, for example, "agile development", collaboration as well as distributed work are main factors in keeping sustainability and competitive advantage.
• As with manufacturing, the several functions within an organization interrelate with operational management functions (Clark, 2017).
• Interfaces and interactions are alike, but related features vary by industry nature.
• Technical functions operate within the space of comprehending process requirements, sustaining intellectual property as well as analysing innovative options.
• Service development capabilities involve understanding human resources capabilities and constraints as well as managing and presenting products. Information technology capabilities are important because they form the backbone of modern service industries. The relative roles of marketing, human resources and finance functions remain unchanged.
• The Six Sigma method is utilized to lessen the likelihood that the decision made by the management will be ambiguous.
• Sigma is a sign of risk.
• Also, Six Sigma is utilized to make decisions and the threat of failure.
• This assessment enables the managers to make more trustworthy decisions.
• Lean production is an organized production procedure to minimize the waste of resources.
• HKBEA business process is very efficient, producing maximum output with minimal input.
• The role of the manager is to fully communicate to the organization according to policy and work accordingly. The leadership of HKKEA is convinced that the plans as well as policies are completely communicated to the workers and later they are influenced by their implementation. The role of HKBEA leader is to define the staffing class and to give assignments and to provide the necessary training to achieve the goals of CSR.
• The positive effect of this is that customers always have the right to choose and the overall quality of the products is also high (Josiah Arnatt and M. Beyerlein, 2014).
• A consumer is someone who pays for an organization's services or products. They are the individuals who hand over the profits that these organizations are targeting.
• A good relationship amid the supplier and the organization is vital to the organization's continued focus on quality input materials.
• A regulatory body is a unit in a mission environment that has the power to control, manage, or influence organizational policies and practices. (Kortmann et al., 2014)
• Strategic partners are organizations and individuals, and the organization has reached an agreement or understanding for the benefit of the organization.
• The relationship between the HKBEA management functions as well as in leadership style affects HKBEA's corporate social responsibility. Develop policies to consider manager policies and think about factors that may affect the social responsibility of a company's society. The policy encompasses environmental protection, customer satisfaction, and high-class products at practical rates.
• Path Optimization: Apply route optimization scheme to rise the profitability and productivity of whole routes running throughout your company - this confirms that your driver runs the route in the most efficient manner.
• Customer Service: Pre-process customer complaints, miss or skip service/work orders through proactively tracing all work orders and services which are not finished within the 24 hours of the scheduled schedule.
• Paperless: Implementing a handheld device or tablet allows your driver to get directions electronically; allowing real-time information to be regained in the background. Letting employees know about the situation allows them to better serve their customers.
• Service Assurance: Implement service assurances to help diminish missed or/and skipped services as well as pickups; keep you in a running delay before customers call.
• The leadership and management are different, and the roles of leadersand managers are different, but the two must work in similar direction of accomplishing the objectives and goals of an organization in accordance with diverse management and leadership theories and styles.
• Provide workforces with secure, consistent access to the information.
• Make available access to the mobile employees anytime, anywhere.
• Establish effective business procedures with partners.
• Enable employees to carry the phone system with them (Dunham, 2012)
• Simplify communication with customers
• In order to be competitive across the world in increasing competition, companies must increase their operational efficiency.

Company that does not run efficiently, will be unemployed. Goal management plays a significant role by sharing the decision-making process with staff members and by building management and staff together by classifying operational topics.
• An important goal of the business organizations is to attain economic matching of demand and supply.
• The operational function is liable for giving service or supply capabilities for anticipated demand.
• All procedures show changes that have to be managed.
• While there are few fundamental differences between products and services that should be considered from a management perspective, there are various similarities amongst the two (Harvey, Heineke and Lewis, 2016).
• The Ethical behaviour is an essential part of the good management practices.
• Part of the supply chain that all business organizations have and must manage.
• Operations are important component of the business organization liable for producing services and/or goods.
• Goods are tangible items, including raw material, parts, sub-assemblies, for example, motherboards that enter computers, plus end products, like, automobiles and mobile phones.
• A service is an activity that provides some blend of time, place, form or emotional value. The scope of operations and management of the entire organization.
• Operations managers participate in service and product design, selection of process, technology selection plus management, work system design, site planning, facility planning, as well as quality development of an organization's services or products.
• Operational functions include various interrelated activities, for instance, capacity planning, forecasting, scheduling, managing inventory, ensuring quality, encouraging employees, determining the location of facilities, etc.
• At BEA, we believe that building personal relationships with our customers is key to successful business cooperation. That's why we provide a dedicated business manager for all our clients whose responsibilities are:
• Understand the customer's business and requirements;
• Provide expert advice and support when needed;
• Helping clients meet their business needs by matching these needs with the right BEA banking services money transfer

• Our extensive network of correspondent banks enables us to effectively handle global remittances via wire transfers or demand drafts. You can send GBP or foreign currency funds to most EU member states, the US, Canada and other countries throughout Asia.

Corporate internet banking

Corporate Internet Banking is an online banking service provided by Bank of East Asia that is available to our sole proprietors, partnerships and corporate customers.

As a business owner, you can allow certain people to access your account online. You can set different levels of online access for each registered user based on their role and business requirements. You can also set up multiple approvers to authorize transactions such as transactions and payments before the bank processes.