Resort Management - level 4

BTEC Higher National Dilpoma In Travel And Tourism - Resort Management - level 4

LO 1

A. Using a couple of resorts you have chosen to focus from your company portfolio, investigate and analyze the various functions of resort operations, including the coordination and handling of various suppliers and customer service function as well as managing the legal requirements, e.g. health and safety issues, contracts, meeting local laws, etc.

B. Critically examine and analyze the resort management structure for the various types of tour operators and their guest-related activities, including specialist programmes such as diving or seasonally varied events such as winter sports.

LO 2

D. Analyze how implementing an effective quality systems and procedure by your organization (tour operator) produced results and impacted on the operation of the resort.

LO 3

E. Analyze a range of incidents that affect the resort environment and evaluate the procedures to be implemented by a tour operator to deal with different force majeure situations in resort.

F. Discuss how the procedures to be implemented in dealing with incidents comply with guideline of trade associations and government bodies.

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