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Unit 15 Managing Business Activities to Achieve Results - level 5 in business

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Unit Name: Unit 15 Managing Business Activities to Achieve Results

Level: level 5 in business

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Task 1

1. Identify all major positions in the departments and draw an organizational chart

Answer: Here is a general organizational chart for a large corporation:

Board of Directors

- Chairman of the Board
- CEO (Chief Executive Officer)
- Directors (Independent and Executive)

Executive Team

- CEO (Chief Executive Officer)
- CFO (Chief Financial Officer)
- COO (Chief Operating Officer)
- CMO (Chief Marketing Officer)
- CTO (Chief Technology Officer)
- CHRO (Chief Human Resources Officer)

Departments

- Finance Department
- CFO (Chief Financial Officer)
- Controller
- Treasurer
- Accountants
- Operations Department
- COO (Chief Operating Officer)
- Operations Manager
- Supply Chain Manager
- Logistics Coordinator
- Marketing Department
- CMO (Chief Marketing Officer)
- Marketing Manager
- Brand Manager
- Social Media Specialist
- Technology Department
- CTO (Chief Technology Officer)
- IT Manager
- Software Developer
- Network Administrator
- Human Resources Department
- CHRO (Chief Human Resources Officer)
- HR Manager
- Recruiter
- Benefits Administrator

Other Departments

- Sales Department
- Sales Manager
- Sales Representatives
- Customer Service Department
- Customer Service Manager
- Customer Service Representatives
- Research and Development Department
- R&D Manager
- Researchers
- Scientists

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2. List and identify the relationships between different functions/processes and explain the different functions and processes.

3. List the key aims, objectives and mission of ABC Company and draw a process map for any one of the functions.

4. Evaluate the elements required to build a quality gateway, which focuses on the output of the process.

5. Design a plan to promote goals and objectives for ABC Company to ensure plans is consistent with legal, regulatory and ethical requirements.

6. Write recommendations relating to the alignment of people and other resources, in an effective and efficient way.

7. Implement appropriate systems to achieve objectives in the most efficient way, on time, to budget and meeting organisational standards of quality.

8. Carry out work activities meeting the operational plan through effective monitoring and control.

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Task 2

1. Explain the systems required to manage and monitor quality standards of ABC Company.

Answer: To manage and monitor quality standards, ABC Company requires a comprehensive quality management system (QMS) that encompasses various processes and tools. This includes a quality policy that outlines the company's commitment to quality, quality objectives, and key performance indicators (KPIs) to measure performance. A documentation system, such as ISO 9001, ensures standardization and consistency in processes and procedures. Corrective action and preventive action (CAPA) processes enable identification and resolution of quality issues. Regular internal audits and management reviews assess the effectiveness of the QMS. Additionally, a training and awareness program ensures that employees understand quality standards and procedures. Supplier quality management and customer feedback mechanisms also contribute to maintaining high-quality standards. Furthermore, a continuous improvement program, such as Six Sigma or Lean, fosters a culture of ongoing improvement and innovation. By integrating these systems, ABC Company can ensure consistent delivery of high-quality products and services, meeting customer expectations and industry standards.

2. Demonstrate a quality culture to ensure continuous monitoring, evaluation and development of the process.

3. Recommend improvements which align with the organisation's objectives and goals and which results in improvements.

4. Write a brief report on the wider implications of proposed changes within theorganisation.

5. Advice on how to carry out risk assessments as required by legislation, regulation and organisational requirements ensuring appropriate action is taken.

6. Demonstrate the correct and effective application of the health and safety regulations and legislation applicable in ABC Company.

7. Carry out a systematic review of organisational health and safety policies and procedures in order to ensure they are effective and complaint.

8. Advice on how to carry out the practical application of health and safety policies and procedures ABC Company.

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