Unit 16 Operations and Project Management - Level 5

Unit 16 Operations and Project Management - Level 5 (Diploma in Business)

Unit Code: T/508/0528

Task 1

This task will discuss on the establishment of the significance of operations management. It will also analyse the link that exists between the operations management and strategic planning.

1.1 Explain the importance of Operational Management to WH Smith.

1.2 Explain the need to produce safely; on time; to cost; to quality and within the law in WH Smith.

1.3 Explain the link between Operations Management and strategic planning as it concerns WH Smith.

1.4 Produce a systems diagram to illustrate a typical business of WH Smith

Task 2

Under this task a discussion on the 3 E's would be carried out with reference to the case study. It will establish the link between the cost minimization and quality maximization significance and 5 performance objectives set by the company.

2.1 Explain the Three E's (economy, efficiency and effectiveness) in WH Smith.

2.2 Explain the tension between cost minimization and quality maximization at WH Smith.

2.3 Evaluate the significance of the five performance objectives that underpin operations management of WH Smith.

Task 3

This task would be discussing on the application of linear programming at WH Smith. It will also discuss on the critical path analysis and network planning using the operations at WH Smith. It will also emphasize on the need for the operational planning and control using the WH Smith Operations.

3.1 Explain linear programming using any WH Smith operations.

3.2 Evaluate critical path analysis and network planning using any WH Smith operations.

3.3 Explain the need for operational planning and control using any WH Smith Operations.

Task 4

This is the task that will be producing the set of clearly defined operational outcomes using any WH Smith Operations. It will also produce the network plan and indicate the resultant critical path for the company.

4.1 Produce a set of clearly defined operational outcomes using any WH Smith Operations.

4.2 Produce a network plan and indicate the resultant critical path using any WH Smith Operations.

4.3 Explain how quality could be defined and maintained.

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