Unit 4 Research Project - Easy Jet - Level 5

Unit 4 Research Project - Easy Jet

Level 5

Task 1

1.1 Formulate and record possible research project outline specifications.

1.2 Identify the factors that contribute to the process of research project selection.

1.3 Undertake a critical review of key references about ‘customer satisfaction’ and ‘influential factors on customer satisfaction’.

1.4 Produce a research project specification.

1.5 Provide an appropriate plan and procedures for the agreed research specification.

Task 2

2.1 Match resources efficiently to the research question or hypothesis.

2.2 Undertake the proposed research investigation in accordance with the agreed specification and procedures.

2.3. Record and collate required data. Record the collected data from participants in the form of a table that shows responses briefly.

Task 3

3.1. Use appropriate ‘research evaluation techniques’. Which types of evaluation (formative or summative) is more appropriate for your research? Why?

3.2. Interpret and analyse the results in terms of the original research specification by using ‘Frequency’ and/or ‘Percentage’ calculations.

3.3. Make recommendations and justify areas for further consideration customer satisfaction in Easy Jet or Ryanair.

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