Unit 14 Working with and Leading People - Level 5

Unit 14 Working with and Leading People

Level 5

TASK 3

3.1 Assess the benefits of team working in an airline and the team should be the cabin crew consisting of at least six members.

3.2 Demonstrate working in a cabin crew team as team leader and members towards specific goals, dealing with conflict or difficult situations that you have faced recently.

3.3 As a leader of the cabin crewreview the effectiveness your team has achieved in their recent goal of increasing customer satisfaction.

TASK 4

4.1 What factors will you need to consider in planning and monitoring and assessment of work performance for the cabin crew.

4.2 How can you plan and deliver the assessment to ensure needs of the cabin crew is developed.

4.3 What methods do you suggest that the airline should use to evaluate the success of the assessment process.

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