Unit 3 Health and Safety in HSC Workplace

Unit 3 Health and Safety in HSC Workplace

Lo 1 different perspectives of quality in health and social care services

1.1 Perspectives that stakeholders have in health and social care

1.2 Role of external agencies in standard setting

1.3 Impact of poor quality services

Lo 2 strategies for achieving quality

2.1 standards that exist for measuring quality

2.2 different approaches of implemeting quality systems

2.3 potential barriers to delivery of quality services

Lo 3 evaluation of systems, policies and procedures in health and social care

3.1 effectiveness of systems, policies and procedures in attaining standards of services

3.2 factors that influence achievement of quality

3.3 ways of improving quality of services

Lo 4 methodologies for evaluation of services

4.1 methods of evaluating service quality with respect to internal and external perspectives

4.2 impact of involving users in evaluation of health and social care services has on service quality

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