Process of research project selection

Unit 11 Research Project - Easy Jet - Level 5 (Diploma in Business)

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Task 1

Question 1 Formulate and record possible research project outline specifications. You should include possible aims and objectives, literature review and resource implications.

Question 2 Identify the factors that contribute to the process of research project selection.

Question 3 Undertake a critical review of key references about ‘customer satisfaction' and ‘influential factors on customer satisfaction'.

Question 4 Produce a research project specification.

Question 5 Provide an appropriate plan and procedures for the agreed research specification.

Task 2

Question 1 Match resources efficiently to the research question or hypothesis.

Question 2 Undertake the proposed research investigation in accordance with the agreed specification and procedures.

Question 3 Record and collate required data.

Task 3

Question 1 Use appropriate ‘research evaluation techniques'.

Question 2 Interpret and analyse the results in terms of the original research specification by using ‘Frequency' and/or ‘Percentage' calculations.

Question 3 Make recommendations and justify areas for further consideration customer satisfaction in Easy Jet.

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