Unit 3 Health and Safety in HSC Workplace

Unit 3 Health and Safety in HSC Workplace

Lo 1 use of communication skills in health and social care

1.1 Relevant theories of communication

1.2 Using communication skills in health and social care

1.3 Inappropriate interpersonal communication between individuals

1.4 Strategies used to support the users

Lo 2 various factors influencing communication process

2.1 values and cultural factors' influence on communication process

2.2 legislations, charters and codes of practice impact communication process

2.3 effectiveness of organizational systems and policies in promoting good practice

2.4 suggest ways to improve communication process

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