Communication skills in health and social care

Unit 3 Health and Safety in HSC Workplace - Level 4 BTEC Higher National Diploma in Health and Social Care

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Lo 1 use of communication skills in health and social care

Question 1 Relevant theories of communication

Question 2 Using communication skills in health and social care

Question 3 Inappropriate interpersonal communication between individuals

Question 4 Strategies used to support the users

Lo 2 various factors influencing communication process

Question 1 values and cultural factors' influence on communication process

Question 2 legislations, charters and codes of practice impact communication process

Question 3 effectiveness of organizational systems and policies in promoting good practice

Question 4 suggest ways to improve communication process

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