Unit 4 Management and Operations - Level 4

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Unit 4 Management and Operations - Level 4 (Diploma in Business)

Unit Code: D/508/0488

Executive summery

1. Describe the operational characteristics of RAC motoring and define the operations strategy of RAC.

2. Create a process map describing the call out service at RAC and identify the factors contributing to poor customer satisfaction.

3. Perform a risk analysis for vertical integration option at RAC by creating a probability impact matrix.

4. What are your overall recommendations for improving quality at RAC?

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