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Unit 16 Managing Communication, Knowledge and Information- Level 4 and 5

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Unit 16 Managing Communication, Knowledge and Information

Level 4 and 5

Task 1: Assessing information and knowledge needs

Discuss the range of decisions to be taken by the Heathrow Authorities and Management

Examine the information and knowledge needed to ensure effective decision taking based on the scenario

Assess internal and external sources of information and understanding based on the scenario

Task 2: Stakeholders, Personal networking and Decision-making process

Identify both internal and external key stakeholders of Heathrow airport who should be involved in the decision-making process in the issue highlighted in the scenario.

Explain how Heathrow authorities can make contact with their internal and external stakeholders, and develop business relationships

Explain how Heathrow authorities can involve the identified stakeholders in the decision-making process, as appropriate.

Design strategies for improving personal networking and involvement of stakeholders in the decision-making process based on the scenario and, justify your recommendations for improvement.

Task 3: Communication Processes in an Organisation

Report on existing processes of communication that you have researched and observed in your selected organisation

Design ways to improve the appropriateness of the communication processes

Explain how the improvements to the ways and IT systems can be implemented to ensure greater integration of systems of communication in the organisation.

Create a personal plan to improve your own communication skills.

Task 4: Improving Access to Systems of Information and Knowledge

Report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge to support the teaching and learning at the University.

Carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge involving the teaching and learning at the University.

Suggest one possible way which you think can be used more effectively to improve access to information and knowledge for students, lecturers, management, employees and other stakeholders within and outside the University.


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