Unit 4 Management and Operations RAC - Level 4

Unit 4 Management and Operations RAC - Level 4 (Diploma In Business)

Main content

1. Describe the operational characteristics of RAC monitoring and define the operation strategy of ROC.

2. Create a process map describing the call out service at RAC and identify the factors contributing to poor customer satisfaction.

3. Perform a risk analysis for vertical integration option at RAC by creating a probability impact matrix.

4. What are your overall recommendations for improving quality at RAC?

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