Unit 6 Rooms Division Operations Management - Level 5

Unit 6 Rooms Division Operations Management

Level 5

Task A- analysis of the rooms division of the organization.

1.1 key aspects of legislation and regulatory requirements of rooms division operations.

1.2 Roles and responsibilities of a selection of accommodation and reception staff.

1.3 Evaluation of services offered by accommodation and front office departments in a hotel.

1.4 Review of importance of front of house area and accommodation service for management.

1.5 Evaluation of key aspects of planning and management of front of house and accommodation.

1.6 Main operational issues affecting the front of house area and accommodation service.

Task B- Practical task.

2.1 Explanation of Revenue/Yield Management.

2.2 Analysis of sales techniques for maximising revenue.

2.3 Usage of forecasting and statistical data.

2.4 Calculation of Performance Indicators.

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