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Unit 3 Managing Quality In Health And Social Care

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Unit 3 Health and Safety in HSC Workplace

Managing Quality In Health And Social Care

Task 1:

1.1 Explain perspectives that stakeholders in health andsocial care have regarding quality.

1.2 Analyse the role of external agencies in setting standards.

1.3 Assess the impact of poor service quality on health andsocial care stakeholders.

Task 2:

2.1 explain the standards that exist in health and social care for measuring quality.

Quality standards for the health and social care are established to maintain the basic frame work. Quality standards in thehealth care are adopted in March, 2006. List of quality standards are described below.

2.2 Evaluate different approaches to implementing quality systems.

2.3 Analyse potential barriers to delivery of quality health and social care services.

Task 3:

3.1 evaluate the effectiveness of systems, policies andprocedures used in a health and social care setting inachieving quality in the service(s) offered.

3.2 analyse other factors that influence the achievement of quality in the health and social care service.

3.3 Suggest ways in which the health and social care service could improve its quality.

Task 4:

4.1 Evaluate methods for evaluating health and social care service quality with regard to external and internal perspectives.

4.2 discuss the impact that involving users of services in the evaluation process have on service quality.


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