Influential factors on customer satisfaction

Research Project Management Assignment Help - Unit 11 Research Project Management, Pearson BTEC Levels 4 and 5 Higher Nationals in Business
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Research Project Management - Pearson BTEC Levels 4 and 5 Higher Nationals in Business

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Task 1 Formulation of Research Specification

Question 1. Formulate research project outline specifications

Question 2 The factors that contribute to the process of research project selection

Question 3 A critical review of key references about ‘customer satisfaction' and ‘influential factors on customer satisfaction

Question 4 Produce a research project specification

Question 5 Appropriate plan and procedures for the agreed research specification


Question 1 Match resources efficiently to the research question or hypothesis

Question 2 Undertake the proposed research investigation in accordance with the agreed specification and procedures

Question 3. Record and collate required data. Record the collected data from participants in the form of a table that shows responses briefly.

Task- 3

Question 1 Use appropriate ‘research evaluation techniques'. Which types of evaluation (formative or summative) is more appropriate for your research? Why?

Question 2 Interpret and analyze the results in terms of the original research specification by using ‘Frequency' and/or ‘Percentage' calculations.

Question 3 Make recommendations and justify areas for further consideration customer satisfaction in easy Jet or Ryan air.


Use an agreed format and appropriate media to present the outcomes of the research to an audience?

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Lists of comments

  • Aaron Wears Many Hats Roma, 1/4/2020

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