Q

Influential factors on customer satisfaction

Research Project Management Assignment Help - Unit 11 Research Project Management, Pearson BTEC Levels 4 and 5 Higher Nationals in Business
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Research Project Management - Pearson BTEC Levels 4 and 5 Higher Nationals in Business

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Task 1 Formulation of Research Specification

Question 1. Formulate research project outline specifications

Question 2 The factors that contribute to the process of research project selection

Question 3 A critical review of key references about ‘customer satisfaction' and ‘influential factors on customer satisfaction

Question 4 Produce a research project specification

Question 5 Appropriate plan and procedures for the agreed research specification

Task-2

Question 1 Match resources efficiently to the research question or hypothesis

Question 2 Undertake the proposed research investigation in accordance with the agreed specification and procedures

Question 3. Record and collate required data. Record the collected data from participants in the form of a table that shows responses briefly.

Task- 3

Question 1 Use appropriate ‘research evaluation techniques'. Which types of evaluation (formative or summative) is more appropriate for your research? Why?

Question 2 Interpret and analyze the results in terms of the original research specification by using ‘Frequency' and/or ‘Percentage' calculations.

Question 3 Make recommendations and justify areas for further consideration customer satisfaction in easy Jet or Ryan air.

Task-4

Use an agreed format and appropriate media to present the outcomes of the research to an audience?

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Lists of comments

  • Aaron Wears Many Hats Roma, 1/4/2020

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