Discuss how integration has impacted the hospitality business

Unit 12 Hospitality Provision in Travel Tourism

Level 4

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Task 2 Understand the impact of integration within the hospitality industry

Question 1 Analyze the implications of integration in hospitality industry

Question 2 Discuss how integration has impacted the hospitality business

Task 3: Be able to plan the development of hospitality business

Question 1 Develop a rationale for a selected project clearly justifying decision linked to target market

Question 2 Develop a Plan for Hospitality business including the operational requirements of the business’ organisational structure in relation to human resource allocation.

The travel and tourism industry is one of the largest and fastest-growing industries in the world. It is also one of the most competitive industries. To be successful in the travel and tourism industry, businesses need to provide excellent hospitality to their customers.

Hospitality is defined as the friendly and generous reception of guests. It is the way in which businesses make their customers feel welcome and appreciated. Hospitality is important in all aspects of the travel and tourism industry, from transportation and accommodation to food and beverage services.

There are a number of things that businesses can do to provide excellent hospitality to their customers. Here are a few tips:

• Greet customers warmly and welcome them to your business.
• Be friendly and courteous to all customers, regardless of their background or social status.
• Listen to customers' needs and concerns, and do your best to meet them.
• Provide customers with accurate and up-to-date information.
• Go above and beyond to make customers' stay enjoyable.

Here are some specific examples of how businesses in the travel and tourism industry can provide excellent hospitality:

Transportation: Transportation providers can provide excellent hospitality by greeting customers warmly, helping them with their luggage, and providing them with comfortable and safe transportation.
Accommodation: Accommodation providers can provide excellent hospitality by greeting customers warmly, checking them in efficiently, and providing them with clean and comfortable rooms.
Food and beverage services: Food and beverage providers can provide excellent hospitality by greeting customers warmly, seating them promptly, and providing them with delicious food and drinks.

By providing excellent hospitality to their customers, businesses in the travel and tourism industry can create a positive and memorable experience for their customers. This can lead to repeat business and referrals.

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